FY27 Brand Social Community Manager
$52 per hourTemporary
A client with kforce is seeking a FY27 Brand Social Community Manager to join their team. Our client prefers candidates in the following locations: San Diego, San Francisco, Mountain View, or NYC. Responsibilities:
- Drive LinkedIn community management for our client as as part of the Global Business Solutions Group brand social team
- Daily, hands-on platform engagement
- Partner with strategists on the brand social team to support content reviews and development, manage the editorial calendar, and publish content on a daily basis
- Develop narrative-focused and engagement-based content for the LinkedIn pages, including articles, long-form posts, and polls
- Partner with Customer Success team to triage and escalate customer issues received through social media channels, ensuring timely follow-up and positive customer outcomes.
- Work with cross-functional teams including content marketing, sales, customer success, analytics, acquisition, customer success, and holistic search
- Build deep customer empathy and keep a pulse on conversations across our target audiences of mid-market, emerging mid-market, and accountants
- Own end-to-end measurement and reporting for areas of focus
- Continually stay on top of industry development across the social landscape, especially as it relates to best-in-class community management and social platforms
- Experience building and managing community efforts on LinkedIn at a large brand or organization, with in-depth platform knowledge
- Exceptional writing and copywriting skills; Proven experience writing both proactive and reactive copy within a brand's voice and tone.
- B2B experience and familiarity
- Strong judgement and ability to follow playbooks, principles, and brand guidelines
- Excellent program management skills; Ability to self-start, build relationships, work cross-functionally, communicate, navigate barriers, juggle multiple high-priority projects, and influence in a highly matrixed, large organization
- Proactivity with a strong say/do ratio and follow through
- Analytical skills and experience making data-backed recommendations from internal and external sources
- Understanding of AI search landscape and the impact of social platforms
- Familiarity with social listening tools (Sprinklr) and platform analytics
Vacancy posted 1 day ago
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