LAN Field Technician

Sebenza LLC is a woman owned small business operating out of Glenn Dale, MD. We currently have an opening for a LAN/WAN Analyst to support our contract in Kansas City, MO .

The following are the required tasks that are expected for this position; other duties may be required as they are assigned.

• Provide Tier 1 & 2 desktop user support
• Provide support for client Baseline desktop (Windows 7 & Windows 10) and the Microsoft Office Suite;
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis;
• Perform LAN Administration for Windows 2012/2016 servers;
• Install workstation and file server software and hardware- locally and via remote;
• Diagnose and resolve LAN configuration problems;
• Evaluate and diagnose cabling, software and hardware problems;
• Install and support of telecommunications hardware;
• Basic LAN troubleshooting skills/tools - TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
• Email User support
• Data backup and restoration
• Provide technical support for webcast/video teleconferences
• Security patches and software upgrade surge support
• Support technology upgrades - both hardware and software;
• Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support;
• Perform field office visits
• Perform root cause analysis
• Perform desktop/server decommissioning
• Documentation of standard IT processes and procedures.

Required skills:

• 5 to 7 years of experience
• Relevant Microsoft Certifications

Subcontractor must be able to submit to and pass a "Public Trust" background investigation. In order to maximize time and reduce risk, the vendor should perform a pre-screening of candidate before submittal.