Field Service Technician 1 Field Base/Kansas City, KS

BD Parata is seeking a Field Support Engineer in the Kansas City, KS region. The engineer will provide in‑depth technical and customer support for BD Parata’s pharmacy automation products, traveling regionally to service pharmacies. For more information about BD Parata Pharmacy Automation products, visit Key Responsibilities Deliver exceptional customer service and problem resolution at client sites, cultivating positive customer relations through professional handling of complaints and inquiries. Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests within established SLA timeframes. Collaborate effectively with regional and national service team members to identify and resolve complex technical issues, occasionally assisting the Product Implementation Team with new automation installations. Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record‑keeping and knowledge sharing across the organization. Demonstrate flexibility with periodic travel requirements outside the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs. Minimum Requirements High School diploma 3‑5 years of experience in a field service role Preferred Requirements Proficient knowledge of multiple Microsoft Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11, and Microsoft Office applications to support and troubleshoot software‑related issues. Extensive knowledge of basic computer networking, including the ability to use Windows tools to identify network/PC information, set up and configure routers and switches, and locate/edit configuration and XML files within file structures. Understanding of ghosting and re‑imaging processes to efficiently deploy, restore, and maintain computer systems. Strong mechanical aptitude with the ability to use standard hand tools for in‑depth disassembly and reassembly of complex subsystems, ensuring proper hardware maintenance and repair. Proficiency with digital multimeters and voltage/amperage testers to accurately diagnose and troubleshoot hardware‑related issues and electrical components. Work Environment and Physical Demands Involves working both outside and inside pharmacy environments, requiring adaptability to various workplace settings. Requires significant physical activity including long‑term standing, frequent walking, carrying/lifting/pushing/pulling up to 50 pounds frequently and up to 100 pounds occasionally, and the ability to stand for 10‑12 hour shifts on occasion. Involves extensive finger dexterity for picking, pinching, typing, and grasping, often with repetitive motion, and comprehensive physical abilities such as seeing, hearing, talking, climbing, balancing, stooping, kneeling, twisting, crouching, crawling, reaching, and walking. Requires maneuvering through pharmacy locations with awareness of common workplace hazards, demonstrating spatial awareness and safety consciousness in a retail pharmacy environment. Daily car travel averaging approximately four hours per day is required, with occasional shorter or longer drive times expected, and the possibility of occasional air travel. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics. #J-18808-Ljbffr BD