LEAD PATIENT SERVICES REP

Responsibilities Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multi task and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights. Experience Required 3 years experience in a medical environment required. IDX experience, some knowledge of medical insurances preferred. Leadership experience preferred. Computer literate, excellent communication and customer service skills. Education Requirements High School Diploma or Equivalent required. License/Certification Requirements All incumbents must satisfactorily complete a Cooper IDX training program to include: Registration, Scheduling, E-Commerce and FSC. #J-18808-Ljbffr