Clerk II-Transportation

Clerk II-Transportation

Performs a wide variety of clerical support services to facilitate the efficient operation of Pupil Transportation, while maintaining confidentiality.

Duties and Responsibilities

• Answers phones and two-way radio calls. Maintains phone log. Checks voicemails throughout the day.
• Processes and prepares field trip invoicing.
• Update and maintain files containing field trip maps, driver directions, trip information and locations.
• Processes work orders and requests.
• Creates and maintains student files and updates log.
• Assists parents with Transportation App and changes passwords.
• Assists Drivers and other Transportation staff on personnel needs.
• Prepares and maintains monthly calendars for drivers.
• Operate office machines, such as photocopiers, scanners, computers, printers, calculators, facsimile machines, voicemail systems, and telephones.
• Communicate with customers, employees, students, and other individuals to answer questions, disseminate or explain information and address complaints.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

Education, Experiences, Knowledge, Skills and Abilities

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Education:

This position requires high school diploma or equivalent.

Experience:

• No previous clerical experience required.
• One year of related experience providing clerical support in an office setting preferred.

Knowledge:

• Knowledge of basic math, required.
• Knowledge of principles and processes for providing customer services, required.
• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures, required.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, required.

Abilities:

• Ability to read and interpret district policies, guidelines, handbook and government regulations, required.
• Ability to write routine reports and correspondence, required.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form, required.
• Ability and willingness to learn different software systems, required.
• Ability to multi-task, meet deadlines, and work in a fast-paced work environment, required.
• Ability and willingness to work cooperatively with teachers, community, students and staff, required.
• Ability to read, write, and communicate effectively in English to perform essential job duties, including but not limited to understanding and following safety instructions, responding appropriately to emergency situations, completing documentation, and interacting with English-speaking staff, students, community and supervisors, required.

Skills:

• Word processing 40 wpm, required
• Word processing programs, required
• Spreadsheet programs, required
• Basic math skills, required
• Good verbal and written communication skills, required
• Customer Service Skills, required
• Basic PowerSchool, preferred
• Versa Trans/TransFinder, preferred

Testing

Keyboarding, Basic Word Processing, Basic Spreadsheet programs, Basic Math, Alpha Filing, Customer Service, Proofreading are required. Basic PowerSchool is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit use hands to finger, handle, or feel; talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds of files and materials, etc. Specific vision abilities required by this job include close vision, and ability to adjust focus, especially due to concentration on a computer screen and small numbers.

Work Environment

The noise level in the work environment moderate to loud.

The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties of the job.