System Technology Specialist / Automation engineer

You may be our newSystem Technology Specialist-AutomationSUMMARY OF ROLECOMPENSATION:$85k-$95kProvide advanced technical support to local service organizations and customers in electrical, electronic, automation, and mechanical aspects of SIG filling line equipment. This role focuses on troubleshooting, diagnostics, and system optimization, ensuring high equipment performance and customer satisfaction. Additionally, the position contributes to installation, commissioning, and continuous improvement projects, acting as a second-level support expert for field teams and service professionals.KEY RESPONSIBILITIESAs an at-will employer, SIG reserves the right to add to or modify this list to the extent it deems necessary.Deliver 2nd level technical support to Service Account Managers (SAMs) and Field Service Engineers (FSEs).Provide troubleshooting guidance and resolve complex system and automation issues. Conduct claim analysis and identify root causes for technical failuresSupport installation, commissioning, and startup of equipment in collaboration with project teams.Develop and maintain technical documentation and support materials. Deliver remote technical support to customers and internal stakeholders.Work with PLC systems (Siemens, Allen-Bradley, Schneider) to support programming and system functionality. Assist in equipment upgrades, including installation of rebuilding kits and restoring production operations.Ensure high levels of customer satisfaction through effective problem resolution and service quality.YOU BRING THESE SKILLS, EXPERIENCE & EDUCATIONBachelor’s degree in electrical engineering, Automation, Control Systems, or a related technical field. Proven experience in automation technology and technical service environments. Strong knowledge of PLC systems such as Siemens, Schneider, and Allen-Bradley. Solid understanding of electrical, mechanical, and control system principles. Advanced proficiency in Microsoft systems and MS Office tools.Strong troubleshooting, analytical, and problem-solving skills.Effective communication skills; advanced English required (Spanish is a plus).Relevant technical experience (6–10 years in technical roles). Customer-oriented mindset with strong focus on quality, results, and continuous improvement. WE OFFER:Generous eligibility healthcare & life insurance for you and qualified dependents401K Retirement matching reimbursement Vacation & PSLPaid HolidaysPerformance BonusAnd much more!SIG COMPENTENCIESWe are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.OUR PROMISESIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.ABOUT SIGSIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.