F&B Supervisor

Food & Beverage Supervisor

Join the leadership team behind the exceptional dining and beverage experiences at Chinook Winds Casino Resort! As a Food & Beverage Supervisor, you will provide hands-on leadership and operational support across multiple Food & Beverage venues while ensuring exceptional guest service, regulatory compliance, and efficient daily operations. This role leads, by example, coaches and develops team members, promotes a culture of accountability and teamwork, and ensures every guest receives a memorable dining and entertainment experience in a fast-paced, high-volume casino environment.

Essential Functions

• Lead daily Food & Beverage operations by providing visible floor leadership, coaching team members, and ensuring exceptional guest experiences across all assigned outlets.
• Maintain a visible presence throughout service by assisting team members, anticipating operational needs, and ensuring smooth, efficient service during high-volume business periods.
• Supervise, coach, and support Food & Beverage team members by providing direction, assigning work, monitoring performance, and ensuring operational expectations are consistently met.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Ensure compliance with all Chinook Winds Casino Resort policies and procedures, OLCC regulations, health department requirements, food safety standards, sanitation practices, and responsible alcohol service requirements.
• Resolve guest concerns professionally and efficiently, utilizing service recovery techniques to create positive guest outcomes whenever possible.
• Identify operational opportunities and recommend improvements to enhance efficiency, compliance, employee engagement, and the overall guest experience.
• Maintain beverage inventory controls by monitoring product usage, minimizing waste, assist with completing inventories, maintaining established par levels, and coordinating liquor, beer, wine, and supply orders.
• Monitors food and beverage quality, presentation, consistency, cleanliness, and service standards to ensure departmental expectations are consistently achieved.
• Ensure all equipment, facilities, and work areas remain clean, organized, properly maintained, and compliant with health, safety, and operational standards.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
• Promote teamwork and open communication in a respectful, inclusive, and collaborative work environment.
• Train, mentor, and develop employees to improve technical skills, guest service, operational knowledge, safety awareness, and regulatory compliance.
• Complete performance evaluations, development plans, coaching documentation, and recognition efforts to promote employee engagement and professional growth.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Support department cost control initiatives through inventory management, waste reduction, labor efficiency, and adherence to purchasing and receiving procedures.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Provides operational leadership, decision-making, and issue resolution in the absence of on-site management.
• Maintains current knowledge of Chinook Winds Casino Resort promotions, entertainment, dining venues, events, and resort amenities to better assist guests.
• Identify, address, and report unsafe, hazardous, or irregular conditions while promoting a safe working environment for guests and team members.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Requirements

Position Qualifications

Workers in this position must be 21 or older.

Competency Statements

• Guest Focus – Ability to creates exceptional guest experiences by delivering responsive, professional, and consistent hospitality while leading others to do the same.
• Compliance – Ability to consistently uphold regulatory requirements, company policies, food safety standards, responsible alcohol service practices, and operational procedures.
• Guest Team Building- Ability to foster collaboration, trust, accountability, and teamwork.
• Accuracy - Ability to deliver consistent beverage quality while maintaining attention to detail.
• Multitask - Ability to successfully manage competing priorities in a fast-paced environment.
• Communication Skills- Ability to communicate clearly, professionally, and effectively with guests, team members, and leadership both verbally and in writing.
• Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Problem Solving – Ability to proactively identify operational challenges, resolve guest concerns, and make sound decisions in a fast-paced environment.
• Leadership – Ability to motivate, coach, develop, and hold team members accountable while creating a positive and productive work environment.
• Decision Making - Ability to exercise sound judgment while balancing guest satisfaction, regulatory compliance, operational efficiency, and company policies.
• Organization – Ability to maintain operational consistency, documentation, inventories, schedules, and regulatory compliance while managing competing priorities.
• Composure Under Pressure – Ability to remain calm, professional, and solution-focused during peak business periods and challenging guest situations.

Education

High School Diploma or GED.

Experience

• Two years of experience in Food & Beverage, restaurant, hotel, casino, banquet, catering, or hospitality experience required.
• Two years of supervisory experience in a high-volume Food & Beverage or hospitality environment required.
• Previous casino, resort, hotel, or entertainment venue experience strongly preferred.

Computer Skills

Microsoft Office intermediate level including Word, Excel, and Outlook.

Point of Sales (POS) systems.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must have OLCC Alcohol Service permit by the start date.
• Must have a Food Handlers Card within 30 days of start date.
• Must obtain VIP (Visibly Intoxicated Person) Permit within 30 days of employment.

Other Requirements

• Strong knowledge of restaurant and beverage operations, food safety, sanitation, and responsible alcohol service.
• Working knowledge of inventory management, purchasing, labor management, scheduling, and cost control practices.
• Ability to interpret and enforce company policies, operational procedures, and regulatory requirements.
• Strong leadership, coaching, conflict resolution, and employee development skills.
• Excellent organizational, communication, and interpersonal skills.
• Ability to effectively manage multiple priorities while maintaining exceptional guest service standards.
• Ability to work flexible schedules including evenings, weekends, holidays, and special events.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Occasionally
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day).

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day).

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day).

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a lively, fast-paced casino resort environment where supervisors routinely support multiple Food & Beverage