Senior Vice President of Operations

Responsibilities Provide executive leadership and accountability for a portfolio of large, complex resorts, ensuring strong performance across financial results, guest satisfaction, brand execution, and associate engagement Lead resort General Managers with a clear focus on operational rigor, service excellence, and commercial discipline unique to full-scale resort environments Serve as a trusted operational partner to ownership groups, asset managers, and key stakeholders for assigned resorts Ensure consistent delivery of immersive, leisure-driven guest experiences reflecting each resort’s unique identity, market, and destination Ensure high standards of physical product condition, lifecycle planning, and capital execution across all resort assets Drive disciplined expense management while protecting the elevated service levels required in resort and luxury leisure environments Develop, coach, and mentor resort General Managers and senior leaders using a performance-based and situational leadership approach Build strong succession pipelines and leadership bench strength for resort operations, particularly in resort destinations with talent scarcity Ensure the attraction, development, and retention of top resort talent aligned with company culture and service expectations Serve as the senior enterprise voice for resort operations, contributing insight into future development, acquisitions, transitions, and Caribbean expansion strategy Leverage data, market intelligence, and competitive insights to identify performance gaps, operational risks, and growth opportunities Requirements Significant, hands‑on leadership experience in large, full-service resort environments Direct operational experience in the Caribbean or similar international resort destinations preferred Minimum 10–15 years of progressive hospitality operations leadership with demonstrated success leading complex, leisure‑driven resort assets Proven track record of P&L ownership, capital stewardship, and operational execution at scale Bachelor’s degree required Strong executive presence with the ability to influence owners, boards, and senior stakeholders Deep understanding of resort‑specific operating models, seasonality, group/leisure dynamics, and experiential programming Exceptional communication, analytical, and decision‑making skills with the ability to translate strategy into sustained operational results Willingness and ability to travel extensively across Florida and Caribbean resort destinations #J-18808-Ljbffr