VP of Communications and Mission Impact

Job Description

Job Description

Vice President of Communications and Mission Impact

About Volunteers of America South Central Louisiana 

Founded in 1896, Volunteers of America is one of the nation's largest and most comprehensive human services organizations, built on a faith-based ministry of service. Volunteers of America South Central Louisiana carries that founding mission across a 27-parish service area, reaching approximately 38,000 people each year.

VOASCLA's programs meet people at the points where life is hardest and hope is most needed, children and families, early childhood and childcare, behavioral health, developmental disabilities, senior services, veterans, housing and homelessness, and community-based support. The organization serves without regard to background or belief, and it measures itself by whether lives are changed.

VOASCLA is governed by a volunteer Board of Directors, supported by Regional Advisory Committees across the service area, and led by a President & Chief Executive Officer and an Executive Leadership Team. The Office of Advancement and Mission Impact is a strategic investment in the organization's next era of growth.

The Opportunity 

Volunteers of America South Central Louisiana is entering the most ambitious chapter in its modern history. The 2025–2030 Strategic Plan — Strategic Growth & Vision: Unlocking Potential, Driving Innovation, commits the organization to diversifying revenue, deepening community trust, and telling the story of its impact with the same rigor it brings to service delivery. Strategic Pillar 6 makes that commitment explicit.

To meet it, VOASCLA is standing up a unified Office of Advancement and Mission Impact that brings mission measurement, brand and communications, and philanthropy under one roof, and one strategy. The Vice President of Communications and Mission Impact is the leader who turns strategy into operating reality.

This is a senior leadership operating role with a mandate of its own. The Senior Vice President of Philanthropy Advancement sets direction, carries the organization's most significant donor relationships, and represents VOASCLA in the rooms where transformational gifts are decided. The Vice President of Communications and Mission Impact builds and runs the engine underneath: the systems, the agenda, the data, the content, the team, and the disciplined execution that make the strategy credible to donors, funders, partners, and the people VOASCLA serves.

This is the leader the Office turns to when the Senior Vice President is on the road, chairing the meetings, clearing the obstacles, protecting the standards, and keeping every commitment on schedule.

VOASCLA is also positioned to activate meaningful new revenue, including the Louisiana Workforce Child Care Tax Credit, a fully refundable credit with a December 31 filing deadline that pairs a compelling business case with immediate community benefit. Converting opportunities like this into sustained, repeatable revenue requires exactly the blend of communications discipline and advancement operations this role provides.

 

Position Summary

The Vice President of Communications and Mission Impact provides senior operating leadership for the Office of Advancement and Mission Impact, with integrated accountability across three connected disciplines: mission impact measurement and storytelling, marketing and communications, and advancement operations and donor experience.

Reporting to the Senior Vice President of Philanthropy and Advancement, the Vice President translates strategy into annual operating plans, supervises the Office's management team, owns the systems and data that make philanthropy repeatable, and ensures that every public expression of the VOASCLA brand is accurate, dignified, and mission true.

The Vice President works in close partnership with Program and Regional Leadership, Operations, Accounting, Human Resources, and Ministry to ensure that what VOASCLA says publicly is grounded in what VOASCLA delivers, and that what VOASCLA delivers is documented well enough to fund.

Primary Responsibilities 

The Vice President carries six areas of accountability, each measurable and each reviewed formally with the Senior Vice President of Advancement and Mission Impact on a quarterly basis.

1. Mission Impact Measurement & Storytelling

Build the evidence base that proves VOASCLA changes lives, and translate it into language donors, funders, and the community understand.

 

1. Marketing, Communications & Brand Stewardship

Steward the VOASCLA brand and run a coordinated communications program across every channel and region.

 

1. Advancement Operations & Donor Experience

Own the infrastructure that makes philanthropy repeatable, accurate, and donor centered.

 

1. Annual Giving, Campaign & Event Execution

Execute the revenue programs that build the base beneath transformational giving.

 

1. Grants, Institutional Partnerships & Public Funding

Convert institutional relationships into sustained, well-documented revenue.

 

1. Team Leadership & Cross-Functional Alignment

Build a high-performing Office and keep it connected to the rest of the organization.

Required Education and Experience 

Education

Required. Master’s Degree in Business Administration, Marketing, Communications, Public Relations, Journalism, Nonprofit Management, Organizational Leadership, or a closely related field.

Preferred. Certified Fund-Raising Executive (CFRE) credential.

Experience Required

• Minimum of seven (7) years of progressive experience across marketing, communications, and fundraising or advancement.
• Minimum of five (5) years supervising professional staff, with documented responsibility for performance management.
• Demonstrated record of documented gift closes, including five-figure gifts, and direct participation in six-figure solicitations.
• Experience managing integrated marketing campaigns and organizational brand standards.
• Direct experience administering a donor database or CRM, including data governance and reporting.
• Experience preparing and managing departmental budgets.

Experience Preferred

• Nonprofit, human services, behavioral health, or healthcare experience.
• Multi-site or regional organizational experience; comprehensive campaign experience in an operational or management role.
• Grant writing and institutional funder relations experience; crisis and issues communications experience.
• Familiarity with Louisiana's philanthropic, corporate, and faith communities.

Supervisor Responsibilities 

This position directly supervises the Marketing & Communications Manager and the Development Manager, together with additional positions added as the Office of Advancement and Mission Impact scales. Supervisory duties are carried out in accordance with VOASCLA policies and applicable law, and include interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing concerns and resolving problems.

Working Conditions, Travel and Physical Demands 

Work is performed primarily in an office environment. Regular travel is required throughout the 27-parish service area for program visits, donor meetings, community events, and Regional Advisory Committee support. 

Evening and weekend work is required in connection with events, campaigns, and deadlines. A valid driver's license, reliable transportation, and an acceptable driving record are required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. 

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity 

Volunteers of America South Central Louisiana is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Volunteers of America South Central Louisiana, Inc. offers a comprehensive benefit package to include: Health, Dental, and Vision Insurance, 403-B Pension Plan, Short and Long Term Disability Insurances, Life Insurance, paid annual holidays, Vacation and Sick leave.

Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.