Conversational AI Designer
$55 - $63 per hourInsight Global
Position Title: Content-Based Conversational AI Designer
Location: Remote in the US
Duration: 11-Month Contract - Potential to convert full-time.
Pay Rate: $55-$63/Hour
Job Overview:
Insight Global is seeking a Content-Based Conversational Designer for a forward-thinking AI Customer Experience initiative. This individual will play a key role in shaping how customers interact with AI-powered systems by crafting engaging, intuitive, and on-brand conversational experiences. The ideal candidate brings a strong content and storytelling background paired with hands-on experience in conversational design, allowing them to build dialogue flows, refine AI-generated outputs, and collaborate closely with cross-functional teams. This is an exciting opportunity to influence next-generation customer interactions using cutting-edge AI tools while driving consistency, usability, and innovation across digital experiences.
Day to Day:
- Create conversational content including dialogue flows, prompts, and messaging
- Design and document conversational workflows, user journeys, and interaction diagrams
- Develop copy aligned with brand voice and customer experience standards
- Collaborate with UX, product, design, and AI teams to translate requirements
- Review and refine AI-generated content for clarity, accuracy, and usability
- Use AI and design tools to prototype and improve conversational experiences
- Contribute to governance, standards, and best practices for AI content
- Present examples of conversational solutions and outcomes
Must Have Qualifications and Experience:
- Experience working on conversational AI, chatbots, virtual assistants, or similar conversational platforms
- Background in content strategy, copywriting, marketing, communications, journalism, or related field
- Strong writing skills with ability to maintain consistent voice and tone
- Experience building conversational flows, workflows, or customer journey content
- Proficiency with Claude and leveraging AI tools for content development
- Ability to collaborate with cross-functional teams (UX, product, design, AI)
- Portfolio showcasing conversational content, workflows, and delivered solutions
Nice to Have:
- Experience with Figma for visualizing conversational experiences
- Experience using Canva or similar tools for concept communication
- Understanding of UX and conversational design principles
- Experience supporting customer-facing AI and digital experience initiatives
Vacancy posted 20 hours ago
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