COBRA Customer Service Expert - HYBRID

Job Description

Job Description

Become a Benefits Navigator: COBRA Customer Service Expert!

About OCA: Join a thriving, NJ-based company with 40+ years of success! OCA is a leader in benefits administration, and we're looking for passionate people to join our team. We're dedicated to providing top-notch service and building lasting relationships with our clients. We're expanding and seeking a talented COBRA Customer Service Expert who is a pro at balancing professional communication with technical data management.

Why Join Our Winning Team?

We offer a stable, professional environment where work-life balance is a reality, not just a buzzword.

• Predictable Schedule: M–Th 9:00 AM–5:00 PM, and Friday 8:30 AM–4:30 PM.
  
• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment! Office days 1-2 times per week.
  
• Comprehensive Health & Wellness: Top-tier Medical, Dental, Vision, 401K, and Life Insurance. OCA pays 100% of the premium for single coverage (cost-share applies for other tiers).
  
• Generous Time Off: PTO + 9 paid holidays (including the day after Thanksgiving!).
  

Your Mission:

Become a key player in our benefits team! You'll be the go-to person for ensuring our employer clients' COBRA programs run flawlessly. You’ll be the COBRA expert for our primary client contacts, handling everything from data file uploads to renewals and providing stellar support through every step of the process.

Your Core Responsibilities:

• Professional Client Support: Provide top-tier service to our client contacts via phone and email. You’ll resolve inquiries with a professional can-do attitude and a focus on building long-term trust.
  
• Master the Data: Tackle file manipulation and data entry with precision. You’ll handle daily SFTP file pulls and manage uploads from platforms like Ease and Employee Navigator.
  
• Project Management: Proactively manage the monthly 45-day renewal project, identifying expiring rates and issuing timely reminders to keep clients on track.
  
• Maintain Detailed Records: Your meticulous attention to detail will shine as you audit client accounts in our Zoho CRM to ensure 100% accuracy.
  
• Compliance Expert: Stay up-to-date on COBRA and HIPAA regulations to keep our clients compliant and protected.
  

#ZR

Ready to Make a Difference? Submit your resume today and join our winning team!

Requirements

Your Essential Skills:

• Communication Excellence: You craft professional emails and have the "polish" to speak effectively with various professional contacts.
  
• Excel Proficiency: You are a master of Microsoft Excel and comfortable with file manipulation and data entry (get ready to show off your skills in our assessment!).
  
• Strong Attention to Detail: You have a natural knack for numbers and logic—you catch the things others miss.
  
• Independent Problem Solver: You're a research whiz who can work autonomously in a fast-paced, deadline-driven environment.
  
• Tech Savvy: Previous experience with Zoho or benefits platforms is a major plus!
  

Your Qualifications:

• Required: High School Diploma/GED and 2+ years of professional customer service or office experience.
  
• Preferred: Bachelor’s degree in business or a related field.