Head of Operations

Position Summary : The Head of Operations will oversee the operational functions and will lead, integrate, and scale the operational ecosystem across Unical, Ecube and VAS revenue streams and drive operational excellence through product, people, quality, and innovation. Primary responsibilities include strategic, organizational, and administrative leadership in the day-to-day operations. Primary Responsibilities: Corporate Governance, Matrix Alignment & Strategic Integration 35% Multi-Entity Synergy & Standardization: Harmonize and streamline operational workflows across all three legal entities to eliminate structural friction, optimize resource sharing, and leverage economies of scale. Global Alignment: Act as the primary operational liaison to SATAIR, ensuring that US operations seamlessly align with global corporate strategies, KPIs, and PMO standards. Corporate Governance: Manage the operational compliance of three separate balance sheets and legal structures, ensuring that operational data and processes strictly support corporate audits, transfer pricing policies, and internal risk controls. Infrastructure & Digital Transformation: Lead the implementation of scalable enterprise solutions (e.g., ERP consolidation, automated warehousing) tailored to the USM business model to support long-term growth. End-to-End Supply Chain, Procurement & Logistics Excellence 30% Global & Domestic Logistics: Oversee complex, cross-border and domestic supply chain operations, including customs compliance, warehousing, inventory optimization, and final-mile delivery for all three entities. Strategic Vendor Management: Architect and negotiate enterprise-level service level agreements (SLAs) with key logistics providers, manufacturing partners, and third-party vendors to secure competitive advantages and cost efficiencies. Operational Risk & Resilience: Establish robust business continuity frameworks and dual-sourcing strategies to mitigate global supply chain disruptions affecting US market delivery. Data-Driven Performance: Deploy advanced operational KPIs (e.g., inventory turn rates, total cost to serve) to institutionalize a culture of continuous improvement (Lean/Six Sigma). P&L and Budget Accountability: Co-own the operational P&L for the US entities; design, manage, and optimize operational OPEX and CAPEX budgets. Corporate Investment Analysis: Evaluate, present, and execute capital expenditure projects (CAPEX) to the global board, securing corporate funding through data-backed business cases and ROI projections. Efficiency Drives: Continuously analyze operational cost drivers to identify structural savings, automation potentials, and footprint optimization opportunities across the US. Regulatory Compliance, EHS & Risk Mitigation 10% US Regulatory Frameworks: Ensure absolute compliance across all facilities with federal, state, and local US regulations (including OSHA, EPA, and industry-specific UMS standards). Audit Readiness: Maintain all operations in a constant state of internal and external audit readiness, aligning local execution with global corporate compliance guidelines and trade control regulations. Leadership, Talent Scaling & Culture 10% Leadership & Mentorship: Build, scale, and mentor a high-performing operations leadership team across multiple locations, fostering an inclusive environment of accountability and excellence. Corporate Change Management: Act as a key driver of change, guiding the organization through complex operational transformations, system migrations, or post-acquisition integrations without disrupting day-to-day business. Lead and develop a team across multiple locations and over various functions. Motivate and lead a high-performance management team. Fosters a success-oriented, accountable environment within the company. Additional Responsibilities: Other duties as assigned. Qualified Experience / Skills / Training: Education: A minimum of a bachelor’s degree in Business Administration, Operations Management or a related field is required. Preferred: Master’s degree MBA strongly preferred. Experience: Minimum of 15+ years of progressive operational leadership experience, with at least 5 years in a C-level within a subsidiary or division of a multinational corporation Licensure/Certifications: Lean Six Sigma Black Belt certification is highly advantageous. Knowledge, Skills, Demonstrated Capabilities: Required: Deep operational knowledge of the USM business sector, including its specific market dynamics, technical complexities, and regulatory challenges in the US. Ability to oversee all facilities operations, global warehouse operations and experience with 3PL. Experience managing a $40 million+ P&L while in a direct operational role. History of successful revenue growth with ability to build to scale. Demonstrated success in managing operations across multiple legal entities or complex matrix organizations simultaneously. Understand accounting principles including budgeting, balance sheets, income statements, cash flow, and capital. planning management. Enthusiasm, credibility, communication skills and an in-depth understanding of the industry including risk management, compliance, and regulatory requirements (FAA, OSHA, EHS, ESG, etc.). Preferred: Demonstrate strategic leadership ability, tenacity, resilience, and conviction, and are willing to go the distance to get something done excellently. High degree of emotional intelligence, with the ability to use influence – not authority – to listen and understand the needs of managers and employees with the ability to build a strong management team. Passion for working collaboratively to achieve team goals. Compelling interpersonal, listening and presentation skills; business writing skills at an advanced level; good written and verbal communications skills; and proven negotiation skills with a strong sense of accountability and follow-up. Skills to effectively interact and build trusted relationships with both internal and external stakeholders; a strong sense of customer service, the ability to work proactively for the best results; and detail oriented. Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Outstanding communication and negotiation skills, with the ability to influence senior corporate stakeholders globally and lead teams locally. Technical Systems Proficiency: None Travel Required: 50% Domestic and International. Authorized to work in the US. Clearance: None Decision Making, Complexity: Matrix Navigation: Exceptional ability to operate successfully within a complex global matrix organization, managing local market demands while satisfying global CEO and SATAIR reporting requirements. Strategic & Analytical Sharpness: A highly analytical mind capable of translating complex data into actionable executive strategies and Board-level presentations. Financial & Legal Acumen: Advanced understanding of corporate financial structures, operational cost-accounting, asset management, and the legal implications of operating multiple corporate entities. Leadership: Leadership responsibility for approximately 200 employees Nature of Contacts: Interact and build trusted relationships with both internal and external stakeholders; a strong sense of customer service; the ability to work proactively for the best results; and detail oriented. Physical Requirements: 100% onsite Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports, and engineering drawings. Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. 70% Daily Speaking : Daily able to speak in conversations and meetings, deliver information and participate in communications. Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily Carrying: weekly able to carry documents, tools, drawings, and electronic equipment up to 30lbs/14kgs. 5% Lifting : weekly able to lift documents, tools, drawings, and electronic equipment up to 30lbs/14kgs. Pushing / Pulling : Occasionally able to push and pull small office furniture and some equipment and tools. Sitting: Daily able to sit for long periods of time in meetings, working on computer. 70% Squatting / Kneeling: Occasionally able to squat or kneel to retrieve or replace items stored on low shelving. Standing: Daily able to stand for discussions in offices or on the production floor. Daily Travel: weekly able to travel independently and at short notice. 60% of the time Walking (including routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily Personal Protective Equipment required : Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Administrative position only PPE required : Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. #J-18808-Ljbffr