NYC (Manhattan) Assistant Studio Manager

Job Description

Job Description

Join the Glowbar Team:

Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started.

We’re known as a best first job because we invest in training, mentorship, and real responsibility from day one within a team that's ambitious, supportive, and fun. If you're energized by growth and helping shape a modern brand, this is where your career can truly glow.

Our values? We're the DOPEST.

About the Role:

The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling Team Members to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods.In this role, the Assistant Studio Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business.This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position.

A Peek Into Your Day (but not limited to):

• Own the front desk for a minimum of three full shifts per week, leading by example and staying connected to the client experience

• Directly lead and develop the Studio Guide team, serving as their manager, mentor, and biggest champion

• Step up as Manager on Duty whenever the Studio Manager is out, keeping the team grounded and the experience seamless

• Be a true systems expert - knowing every tool, process, and platform inside and out

• Drive membership sales and inspire your team to do the same

• Build the monthly schedule and stay ahead of request-offs and unassigned shifts to protect the business

• Conduct a weekly cycle count to keep inventory sharp and accurate

• Run a daily schedule audit to keep operations optimized and the studio running at full potential

• Conduct a monthly in-studio facilities audit and manage all facilities tickets

• Be the voice of the studio alongside your team, managing all client communication via phone, email, and text with warmth and professionalism

• Keep the studio spotless and client-ready including owning laundry, towel management, and overall cleanliness

• Invest in your own growth - this role is designed to build the next generation of Glowbar Studio Managers

How We Measure Success

• Studio Revenue

• Studio Gross Margin

• Esthetician Tenure

If all this sounds great, these are things that are required to join:

Who We’re Looking For:

• 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service

• Passion for hospitality and people leadership, with the ability to inspire and motivate a team

• Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations

• Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards

• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability

  • Full-time requires 5 days of open availability, including both weekend days

• Forward-thinking problem solver who leads with empathy and professionalism

• Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment

Bonus Glow if you bring:

• Knowledge of salon/spa operations, standards, and compliance procedures is a plus.

Working Conditions:
At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

• Frequent standing, walking, and movement throughout the entire shift

• Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies

• Climbing up and down stairs during shift operations

• Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)

• Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas

• Performing operational tasks such as restocking, organizing supplies, and light cleaning

• Required to work weekends, evenings and holiday to support our client demand

• Monthly Bonus eligibility

• Medical, dental & vision insurance (FT Only - mostly covered by Glowbar)

• Paid Time Off (FT Only), Sick Leave, and Holidays

• Disability, accident, critical illness and life insurance

• Employee Assistance Program (EAP) for mental wellness

• Commuter benefits

• Reliable schedules that respect your time

• Referral bonuses for bringing new glow-getters to the team

• Annual Glowbar Membership and 2 guest passes

• Employee discounts on skincare products plus friends and family discounts

• Discounts on lifestyle brands, restaurants, theme parks, and more

Because when you feel supported, your GLOW is unstoppable