Director of Customer Supply Chain

Summary Chobani's Customer Supply Chain Team ensures that our customers and shoppers are receiving Better Food for More People. We are a dedicated team that thrives when part of something much bigger than ourselves. The Director of Customer Supply Chain is responsible for developing and executing customer supply chain strategies that maximize product availability, service, and profitable growth while strengthening strategic partnerships with customers. This role leads a high-performing team and serves as the primary link between customers and internal teams—including Sales, Supply Chain, Operations, Logistics, Finance, and Retail Execution—to deliver operational excellence, continuous improvement, and best-in-class customer execution. Responsibilities Lead, coach, and develop a high-performing Customer Supply Chain organization (including remote team members), fostering a culture of accountability, continuous improvement, and operational excellence. Develop and execute customer-specific supply chain strategies that improve service, availability, distribution, profitability, and long-term business growth across National Grocery & Club customers. Build collaborative relationships with customer supply chain organizations, Sales Leadership, and cross‑functional business partners to execute strategic initiatives and customer projects. Accountable for all customer supply chain activities, ensuring successful execution of short-, mid-, and long-term operational and strategic objectives. Champion cross‑functional collaboration and serve as the commercial supply chain subject matter expert for strategic projects, change management initiatives, and business transformation efforts. Lead customer onboarding, distribution model changes, and network transitions to support evolving business needs. Drive supply‑to‑shelf execution through optimized order management, replenishment, fill rates, on‑shelf availability (OSA), inventory optimization, and customer compliance. Partner with customers to improve inventory productivity through allocation strategies, vendor‑managed inventory (VMI), shelf minimums, segmentation, and network optimization. Anticipate customer needs, emerging trends, risks, and opportunities by developing proactive supply strategies and implementing sustainable solutions that support customer growth. Establish standardized routines and processes to proactively manage product supply, resolve operational challenges, and identify continuous improvement and cost‑saving opportunities. Own customer scorecards and key performance metrics, including Fill Rate, OSA, In‑Stock %, Inventory, Days of Supply (DOS), Order Compliance, Lead Time, and Forecast Accuracy. Develop executive dashboards, scorecards, and reports that provide visibility into customer performance, business trends, risks, opportunities, mitigation plans, and key actions. Communicate insights and customer operating model best practices to internal and external stakeholders, influencing business strategy and improving Chobani's supply chain. Requirements Bachelor's Degree or equivalent combination of education and experience. Minimum of 10+ years' experience in the CPG or food/beverage sector with a strong understanding of customer‑facing supply chain functions. Minimum 5 years of prior people‑management experience and strong cross‑functional work experience. Proven track record of coaching and developing teams. Excellent written and verbal communication skills. In‑depth, proven understanding of forecasting and inventory management within Customer Supply Chain. Perishable replenishment experience strongly preferred. Demonstrated ability to build meaningful and impactful internal/external relationships that translate into business strategy and results. Advanced Microsoft Office skills, with a focus on Excel. Exposure to SAP BI preferred. Ability to work independently in a high‑pressure, fast‑moving environment that impacts multiple functions. Ability to work collaboratively in a team environment. Ability to successfully manage multiple projects and ad‑hoc requests while applying innovative thinking to drive solutions. Must be attentive to detail and accuracy. Entrepreneurial spirit is a must. Compensation & Benefits The salary range for this full‑time position is $140,000.00 – $220,000.00, plus bonus, equity, and benefits. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. Employees are eligible for a 401(k) match of 100% on up to 5% of eligible pay. Family support includes fertility and childcare assistance and 12 weeks of parental leave at full pay after six months of continuous employment. Wellness resources include an employee assistance program, fitness discounts, a wellness reimbursement, on‑site gym access (certain locations), and a monthly wellness newsletter. Paid time off includes 120 hours of paid time off, 11 holidays, and paid volunteer time off. Equal Opportunity Statement Chobani is an equal‑opportunity employer. The company will not discriminate against any applicant for employment on any basis including, but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. Additional Information For more information, please visit or follow us on Facebook, Twitter, Instagram, and LinkedIn. #J-18808-Ljbffr Chobani