Program Manager

% Time

End Results

Major Activities

20

Delivery and Senior Leadership

• Be a candid representation to Delivery organization and represent escalation from clients
• Work in parallel with the program & project managers and ensure that the Client expectations are met
• Leading Steer Co Meetings, secure client approve for major milestones and preparing material for presentations
• Turning high-level company goals into clear, step-by-step program roadmaps.
• Manage and mitigate threats that impact multiple projects, budgets, or regulatory compliance.
• Overseeing multi-million-dollar funds and tracking actual spending against forecasts
• Proving that the money spent results in actual financial or operational gains and client deliverables

60

PM

1. Program Strategy and Planning:
   1. Develop and execute program strategies, aligning with business objectives.
   2. Conduct market analysis, competitor research, and stakeholder engagement.

2. Team Leadership:

1. Lead and manage cross-functional teams, including program managers, project managers, and technical leads.
2. Foster collaboration, provide coaching, and ensure team members' growth.

3. Program Management:

1. Oversee program lifecycle, from initiation to delivery.
2. Manage program scope, schedule, budget, and quality.

4. Stakeholder Management:

1. Communicate program progress, risks, and issues to stakeholders.
2. Build and maintain relationships with executives, customers, and partners.

5. Risk Management:

1. Identify, assess, and mitigate program risks.
2. Develop and implement contingency plans.

6. Process Improvement:

1. Develop and implement process improvements.
2. Ensure compliance with organizational policies and procedures.

20

Operational

• Handle Resource Management
• Ensure Hiring and Onboarding/Offboarding process is streamlined
• Ensure resolve conflicts, rigorous change management, balancing contract enforcement with client relationship health,
• Ensure regulatory compliance alignment, primary interface managing relationships, audit and Support
• Driving operational Cost Control, automation and efficiency Ingestion, SLA/KPI Monitoring,

Details on Roles and Responsibilities

• Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
• Responsible for tracking project status, progress, KPIs
• Continuous monitoring of Program Status and follow-up with the respective leads on the status
• Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
• Create Project Charters, Project Plans
• Resource Management
• Support and Create reports for the Delivery Leads
• Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
• Produce high-quality outcomes by maintaining transparency across the project
• Understanding customer accounts and identifying untapped opportunities
• Follow-up clients Communications, leadership meetings
• Facilitate group collaboration for alignment/ informed decision-making
• Involved in budgeting procedures
• Develop and maintain Delivery forecast and pipeline.
• Record and track Delivery metrics, Stakeholder meeting
• Manage the Customer Expectations and be attentive to detail
• Responsible for providing ongoing project level governance throughput the project execution
• Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
• Must adhere to Mphasis/Client project management practices and governance requirements
• Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
• Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
• Oversee Change Management, SLA/KPIs, Deliverables, Milestone, stakeholder management,
• Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
• Work with operations (hiring, HR others) to ensure smooth resource ramp-up as per client needs
• Establish PMO structure to monitor and govern our deliverables for client.
• Manage/ Control the Risks; Handle Reporting/Metrics

Minimum requirements to this position

• 12 years of overall IT experience with preference in Banking Domain (Core banking, cards, treasury, and payment)
• Transformation experience with Playwright with TypeScript (Strong TypeScript coding experience), BDD automation using Cucumber, .NET Core / .NET Framework applications, API automation using Rest Assured or RestSharp, GitHub Copilot, Claude, Gemini, or similar AI coding assistants, Mobile testing using Appium with cloud platforms, Applitools, Jira integrations (AssertThat BDD, Zephyr, Xray)
• Strong Leadership skills with knowledge of program management
• Excellent Time Management and Financial Management
• Exceptional interpersonal skills
• Ability to plan in a rapidly changing environment and provide guidance as required
• Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
• Excellent verbal and written communication skills to communicate complex issues to multiple audience
• Communicate timelines and expectations to Technical and Business Staff
• Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
• Certification in program management (e.g., PMP, PgMP) preferred.