Associate Client Support Representative (REMOTE)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is Growing! We are seeking an Associate Client Support Representative who maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. The Enterprise Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Associate Client Support team members are responsible for creating, fulfilling and maintaining Broadridge products, such as, websites, domain names, sponsored ads, digital advertising and social media support. Work-Mode: This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings. Job Responsibilities: Call Handling Inbound calls – All Clients Outbound calls – Collections, Product and Sales Support Log call notes in Salesforce Customer Relationship Management Maintain client relationships focused on customer satisfaction and retention Educate clients on product and program enhancements Compliance monitoring and management Create Corporate Client reports as needed Maintain and track communication with clients Liaison to other teams and/or resources Flexibility in work schedule is a necessity Facilitate information flow to all relevant parties Support Client Relationship Manager and Client Services Manager as needed Complete additional projects as assigned Customer Education Ongoing knowledge base of Compliance guidelines Ongoing product support Editor/tool knowledge base and support Guide customers through Corporate Client Intranets, policies and procedures Troubleshooting/Case Management Researching previous and current account activity to resolve issues or answer questions Entering issues for Development to further investigate Close case and follow up with customer on resolution Website Creation and Maintenance Build a variety of new websites as new sales are confirmed Review and process product update requests Review and update html coding on a variety of site types Monitor adherence to Compliance guidelines Send follow up emails to clients to confirm completion of task May perform other duties/responsibilities as needed or assigned Preferred Qualifications: Bachelor’s degree or equivalent experience preferred At least three years of customer service experience. Skills/Competencies: Functional/technical skills Attention to detail Strong written and verbal communication skills Comfort with online marketing solutions Comfort with AI applications Process management experience Ability to work under tight deadlines Proficient in Microsoft Office applications - Word, Excel, Powerpoint Ability to sit for long periods of time Ability to maintain professional verbal conversations for the majority of the shift Ability to enter data while maintaining customer communication Hourly range $20-21/hr plus bonus Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. #LI-MR1 #LI-Remote We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.