Product Owner

Role Description

The Product Owner will lead our technology transformation, guiding the organization off its current custom CRM and onto modern enterprise platforms built to scale. The Product Owner will serve as our ongoing technical product authority, ensuring the organization continually evaluates and adopts technology that meets evolving business needs long after the initial transition is complete. This is a highly technical, strategic role.

• Define the product vision, own requirements, and serve as the primary technical liaison to our external development vendor.
• Work cohesively with the Sr. Technology and Operations Lead who serves as the project execution lead responsible for timelines, sprint coordination, and day-to-day delivery management.

Qualifications

• 7–10 years in a Product Owner, Business Analyst, or technology program leadership role required.
• Demonstrated experience leading enterprise software evaluations and implementations, including CRM or ERP platform transitions.
• Proven track record managing external development vendors or technology partners, with direct accountability for technical delivery.
• Strong enterprise-level software experience operating in complex, multi-system environments.
• Familiarity with Agile/Scrum methodologies and working alongside iterative development teams.
• Deep understanding of enterprise software architecture and integration patterns.
• Ability to critically evaluate technical specifications, vendor proposals, and development estimates.
• Skilled at authoring functional requirements and technical specifications that bridge business needs and developer execution.
• Proficiency with project management and product tooling (Jira or equivalent).
• Strong analytical instincts able to quickly assess a system, identify gaps, and recommend grounded solutions.
• AWS experience preferred.
• Exceptional communicator, fluent with both executive stakeholders and development teams, able to translate between them.
• Strong sense of ownership and accountability who treats outcomes as a personal responsibility.
• Clear, direct, and decisive comfortable making difficult trade-off decisions and escalating appropriately.
• Nimble and adaptable and able to manage ambiguity and shifting priorities without losing momentum.

Requirements

• Lead the evaluation and selection of new enterprise software platforms to replace the current custom CRM.
• Define the technical architecture and integration strategy for new platforms in partnership with the external development team.
• Translate organizational requirements into a phased implementation roadmap, with clear milestones and success criteria.
• Maintain an ongoing technology roadmap beyond initial implementation while continuously assessing emerging tools and platforms.
• Champion the adoption strategy and partner with the Sr. Technology & Operations Lead on execution to minimize disruption.
• Gather and analyze business and user needs across all stakeholder groups, translating them into clear, actionable product requirements.
• Define system objectives and scope, ensuring every initiative maps directly to organizational goals.
• Author detailed technical documentation for the external development team.
• Set product priorities and manage trade-offs, ensuring the right technical work is always in flight.
• Identify process and technology gaps, recommending enterprise best-practice solutions informed by hands-on experience.
• Communicate product priorities and sequencing decisions with clear context on scope and stakeholder expectations.
• Serve as the primary technical liaison with our external development company (Soliant).
• Drive delivery accountability and set clear expectations, critically evaluate estimates, and ensure code and features are delivered to spec.
• Collaborate with the Sr. Technology & Operations Lead on deployment prioritization, budget tracking, and overall vendor engagement.
• Identify and resolve technical delivery blockers quickly, escalating when necessary to protect momentum.
• Define and enforce technical quality standards, ensuring production readiness before any deployment.
• Lead UAT planning and execution in coordination with internal stakeholders.
• Partner with the Sr. Technology and Operations Lead on internal rollout coordination and change management for new systems and features.

Benefits

• Competitive compensation.
• Flex PTO with generous holiday schedule.
• 401k with outstanding 4% company match.
• Long-term, short-term disability and life insurance.
• Comprehensive health, dental and vision benefits.
• 10 Weeks Paid Parental Leave.
• Monthly technology stipend.
• Professional development funds.