Aftermarket Sales Specialist

Job Description

Job Description

Description:

• The Aftermarket Sales Specialist is responsible for supporting customers by traveling to their sites, inspecting existing equipment, and identifying the necessary parts and services required to maintain optimal equipment performance. This role is critical in ensuring customer satisfaction and the longevity of installed products through proactive service and sales efforts.

• Review customer requests and develop proposals and solutions to upgrade or repair legacy equipment.
• Use historical records and references to price and prepare proposals for customer-requested work.
• Evaluate installed machinery and systems to identify needed parts, repairs, and preventive maintenance.
• Travel regularly to customer sites to inspect and evaluate equipment.
• Develop new customer relationships and business opportunities.
• Build and maintain strong customer relationships to understand operational needs and provide tailored aftermarket solutions.
• Work with internal service, engineering, and sales teams to deliver parts and services on time.
• Inform customers about available aftermarket products and services that improve equipment reliability and performance.
• Record all customer interactions, service recommendations, and sales activities in company CRM tools.
• Represent Midera Bakery branded thermal solutions at trade shows, as required

Strong mechanical and technical aptitude with hands-on experience inspecting and servicing industrial equipment.

Excellent communication and interpersonal skills for customer engagement and relationship building.

Ability to interpret technical manuals, schematics, and service documentation.

Proven sales acumen, especially in identifying customer needs and proposing effective aftermarket solutions.

Organizational skills to manage travel schedules, customer visits, and follow-up activities efficiently.

Competence in using internal sales systems and standard office software for documentation and reporting.

Write proposals and provide costing for needed upgrades and repairs.

Self-motivated and able to work independently with minimal supervision.

Willingness and ability to travel frequently, sometimes on short notice.

• Associate’s or bachelor’s degree in engineering, Industrial Technology, Business, or a related field (preferred).
• Previous experience in field service, equipment maintenance, or aftermarket sales is highly desirable.
• Valid driver’s license and ability to travel regionally or nationally as required.

This position offers the opportunity to play a vital role in supporting customers and driving aftermarket sales growth. If you are a customer-focused professional with technical expertise and a passion for fieldwork, we encourage you to apply.