Field Service Technician III

Company Overview Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm. Position Summary We are searching for experienced Field Service Technicians to support 53 SOPS Det 4. Individuals selected for this role will support enlisted personnel in providing end‑user support and technical assistance for a broad range of desktop and peripheral devices. Responsibilities Desktop hardware, software, and peripherals: install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications. Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. Set up and maintain user accounts, permissions, and passwords. Respond to tickets and requests for technical assistance in a timely manner. Collaborate with other IT teams to escalates and resolves complex technical issues. Maintain accurate records of hardware inventory and software licenses. Perform routine maintenance tasks, such as software updates and system backups. Educate end‑users on basic troubleshooting techniques and best practices for using technology. Assist in the asset management of on‑site devices. Additional Information This job description can vary depending on the specific requirements of the organization and the level of support needed. Requirements Current CompTIA Security+ or equivalent DoD baseline certification. Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices. Security Clearance is required; interim level is acceptable. IT education preferred. Experience with ServiceNow is a plus. Must be able to lift 50 lbs. EEO Statement Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. #J-18808-Ljbffr