HUMAN RESOURCES GENERALIST

Human Resources Generalist

Hybrid • Corporate/Administrative Office - Chelsea - New York, NY 10011

Callen-Lorde Community Health Center is a global leader in LGBTQ+ healthcare, providing comprehensive, high-quality healthcare services in an environment free of judgment and discrimination. We are committed to improving the health and well-being of the communities we serve through compassionate care, education, advocacy, and research.

Callen-Lorde provides sensitive, quality healthcare and related services to LGBTQ+ communities, regardless of ability to pay. We promote health education and wellness and advocate for healthcare access because we believe healthcare is a human right.

About the Role

Callen-Lorde is seeking an experienced and resourceful Human Resources Generalist to join our Human Resources team. This position plays a key role in supporting employees and management across our healthcare locations, with a primary focus on employee relations, labor relations, benefits administration, and leave management.

The ideal candidate brings strong employee relations experience, sound judgment, and the ability to navigate complex workplace matters with professionalism, discretion, and consistency. Working closely with HR leadership, the HR Generalist provides guidance on organizational policies, collective bargaining agreements, and employment practices while supporting the effective administration and continuous improvement of HR programs and services.

This is an opportunity for an HR professional who enjoys balancing hands-on employee support with operational responsibilities in a fast-paced, mission-driven healthcare environment.

Key Responsibilities

Employee Relations & Labor Relations

• Provide guidance to employees and management on workplace concerns, performance management, disciplinary actions, organizational policies, and collective bargaining agreements.
• Conduct confidential workplace investigations, facilitate conflict resolution, and recommend appropriate actions in consultation with HR leadership.
• Support labor relations activities, including union grievances, CBA interpretation, and communication with union representatives.
• Provide responsive HR consultation and support to employees and department leaders.

Benefits, Leave Management & Accommodations

• Administer employee benefits programs, including health insurance, retirement plans, disability benefits, and other employee offerings.
• Manage employee leaves of absence, including FMLA, Paid Family Leave, disability, and other applicable leave programs.
• Coordinate employee accommodation requests and assist with complex benefits and leave-related matters.
• Partner with employees, benefits vendors, and payroll to resolve questions and concerns.

HR Operations, Compliance & Employee Lifecycle

• Support recruitment, onboarding, performance management, employee transitions, and separation processes.
• Assist with credentialing and personnel recordkeeping requirements for clinical staff.
• Support HR compliance activities, audits, regulatory requirements, and annual HR initiatives.
• Maintain and enhance HRIS processes, employee records, and administrative workflows.
• Collaborate with HR leadership on employee communications, staff training, and organizational initiatives.
• Support day-to-day HR operations, departmental projects, and staff supervision as assigned.

Work Schedule

This is a full-time, hybrid position with 1-2 required onsite days per week, typically Monday and Wednesday. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening hours may be required to support orientation, events, or other operational needs.

Benefits

In addition to being part of a fantastic well known team, all full-time employees are offered a comprehensive benefits package including an exceptional low cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

• Bachelor's degree in Human Resources or a related field; Master's degree preferred.
• Professional certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or other recognized HR certification preferred.
• Minimum of three years of progressive Human Resources experience, including employee relations, benefits administration, leave management, medical accommodations, and talent acquisition.
• Demonstrated experience conducting workplace investigations, facilitating mediation and conflict resolution, managing disciplinary actions and terminations, and advising management on complex employee relations matters.
• Experience supporting credentialing of licensed healthcare professionals within an FQHC or comparable healthcare setting; familiarity with Jira, ePriv, and OCHIN preferred.
• Experience administering HRIS and benefits platforms, including leading or supporting system implementations, upgrades, and process improvement initiatives.
• Prior experience in a nonprofit, social services, or healthcare setting preferred.
• Strong working knowledge of applicable federal, state, and local employment laws, including employee benefits regulations, labor relations requirements, and healthcare compliance standards such as HRSA and ERISA, as applicable.
• Proficiency in Microsoft Office applications, including Teams, Outlook, Word, and Excel.
• Excellent written, verbal, interpersonal, and presentation skills, with the ability to communicate effectively and build collaborative relationships with employees, management, and external stakeholders.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities, exercise sound judgment, and remain effective in a fast-paced environment.
• Demonstrated ability to deliver responsive, employee-centered HR services through empathy, active listening, professionalism, and effective problem resolution, supporting the organization's commitment to quality, patient-centered care.
• Ability to collaborate effectively within a team-based environment, support colleagues, and contribute to shared departmental and organizational goals.
• High degree of professionalism, credibility, and integrity, with a demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion.
• Strong strategic thinking and planning skills, with the ability to identify opportunities for process improvement and operational efficiency.
• Proficiency in more than one language (e.g., Spanish/English) is beneficial for serving our diverse employees and patient population.

Desired Characteristics, Skills

• Commitment to the mission of Callen-Lorde.
• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.
• Demonstrated cultural competence and ability to work respectfully and effectively with individuals from diverse backgrounds, ensuring interactions are culturally and linguistically appropriate.
• Organized, self-motivated, adaptable, dependable, and capable of working independently while maintaining a collaborative approach.
• Commitment to continuous learning, professional development, and the ongoing improvement of HR practices and services.