Information Technology Specialist

Department: Information Technology Department Head: Paul Gerndt, Director of Information Technology Date Posted: 08/13/2026 Date Closing: 08/28/2026 Wage: $29.37-$36.25 per hour An Equal Opportunity Employer The City of Wyoming is seeking a motivated Information Technology Specialist to join the IT Department, with a primary focus on supporting our Public Safety operations. In this role you will have the opportunity to make a real impact by strengthening our Service Desk capabilities, solving problems, and ensuring Police, Fire, and other Public Safety staff have the tools and systems they need to protect and serve our community. Our IT Department supports the full range of municipal services—from Public Safety and Public Works to Parks & Recreation, Finance, and Community & Economic Development and more. When technology runs smoothly, our community benefits from our work! About the Role As an Information Technology Specialist, you will support city systems, assist staff with hardware and software needs, and ensure a seamless end-user experience, with an emphasis on the departments and systems that keep our community safe. Over time, you will build an in-depth understanding of the technology used by our Police, Fire, and Court departments. You will be the key point of contact for troubleshooting, resolving technical issues, and coordinating with IT staff and vendors to provide effective solutions. You will also help these departments adopt new technology and work more efficiently. Responsibilities include: Delivering in-person, over-the-phone, and remote technical support Managing help desk tickets, diagnosing and resolving hardware and software issues Installing, upgrading, and configuring hardware and software on desktops, laptops, mobile devices, and in-vehicle technology Maintaining documentation and standard operating procedures Participating in an after-hours on-call rotation Following up with users to ensure satisfaction Other duties and/or projects assigned Preferred Skills & Experience We welcome candidates with a range of skills and backgrounds. The following are especially valued: Strong computer literacy and troubleshooting ability Experience with application installation and support Analytical and problem-solving skills Knowledge of ITIL/ITSM frameworks Excellent communication and interpersonal skills Experience supporting Public Safety technologies, such as in-vehicle/mobile systems is a plus Preferred Certifications Candidates holding one or more certifications are preferred, such as: CompTIA ITF+, A+, Network+, Project+ Microsoft 365 Modern Desktop Administrator Microsoft Teams Administrator Associate What We Offer In addition to exciting, meaningful work in public service, we provide a comprehensive benefits package , including: Four-day workweek (Monday-Thursday), 38 hours per week (full-time) Employer commitment to education, training, and development Paid leave time, including holidays, sick, vacation, and personal days. 12% employer-paid retirement package which includes a defined contribution and post-employment health plan. Comprehensive health insurance with no deductible Free access to an employee assistance program The Information Technology Specialist I wage range is $29.37 - $36.25 per hour. The Information Technology Specialist II wage range is $31.96 – $39.16 per hour. Placement into the I or II level and associated wages are dependent on qualifications and experience. Employees are eligible for a pay increase following the end of the probationary period. For accommodations during the application process, please contact Human Resources at View email address on click.appcast.io . City of Wyoming, Michigan | 1155 28th St SW, Wyoming, MI 49509 | View phone number on click.appcast.io | Fax View phone number on click.appcast.io Hours of Operation: Monday - Thursday, 7:00 A.M. to 5:00 P.M. | Closed Friday - Sunday City of Wyoming team members are dedicated to creating an attractive, comfortable and engaged community. How can we help you today? #J-18808-Ljbffr