Bilingual Member Service Rep

Bilingual Member Services Representative/Teller

Our customer in Sterling, Illinois, is seeking motivated individuals to join their team. Were recruiting Member Services Representatives/Tellers to work part-time or full time on 1st shift. As a Member Services Representative/Teller, you will process member transactions, maintain a balanced cash drawer, provide excellent customer service, and ensure compliance with regulations. Must be bilingual (English/Spanish) to apply.

Responsibilities of the Bilingual Member Services Representative/Teller:

• Independently maintain and balance assigned cash drawer.
• Perform routine member transactions accurately, including deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead-end checks, and other general functions.
• Handle problem resolution using independent judgment to ensure member satisfaction and escalate to an appropriate employee when necessary.
• Stay informed about and comply with regulatory and compliance issues for deposit accounts.
• Respond to member inquiries in person in a timely, friendly, and professional manner.
• Handle coin bags in the coin machine and perform simple maintenance tasks.
• Process mail and night drops.
• Possess knowledge of the organizations services to answer basic member questions.

Requirements and Qualifications:

• Bilingual: English/Spanish (required).
• Cash handling experience (required).
• High School Diploma or equivalent (required).
• Service-minded with a focus on customer satisfaction.
• Basic PC skills (required), including proficiency in Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Availability to assist at other locations, as needed, once trained and comfortable.

Pay for Bilingual Member Services Representative/Teller: Starting at $16/hour (possible more with previous experience).

Benefits:

• Health insurance.
• Paid time off.
• 401k with company match.
• Paid weekly.
• Direct deposit.
• Paid training.

Type: Part Time or Full-Time.

Schedule: Monday-Friday work between 8:45am 5:15pm. Rotating Saturdays from 8:45am-12:15pm, once trained.