Food & Beverage Manager - InterContinental Boston

Welcome the World with Elegance at InterContinental® Boston – Where Every Guest’s Journey Begins with You. At IHG Hotels & Resorts, we believe hospitality is an art—and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We’re looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment. Hotel Overview For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston’s historic waterfront. We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence. Role Purpose As Food and Beverage Manager, you’ll manage food and beverage operations to ensure quality service and standards are maintained, delivering a memorable guest experience. You will also ensure compliance with government regulations concerning health, safety, and other requirements. Key Accountabilities People Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues Train colleagues to make sure they deliver with compliance and to the standards we expect Recommend or initiate any HR-related actions where needed Guest Experience Ensure all food and beverage equipment is in operational condition and regularly cleaned Ensure all food and beverage facilities, including banquet/convention spaces, are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints – maintaining a high level of guest satisfaction Responsible Business Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef Ensure food and drinks are secure and stored safely – always keep stock replenished to minimise waste Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment Other ad-hoc duties – unexpected moments when we have to pull together to get a task done Financial Help prepare the hotel’s annual budget and the setting of departmental goals Monitor budget and control expenses with a focus on food, beverage and labour costs Working with the catering office, identify additional sales opportunities to enhance revenue Drive promotions that deliver great dining experiences for guests at a good value Ensure credit and financial transactions are handled in a secure manner Accountabilities This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less. May oversee one or more subordinate managers or supervisors. Key Skills & Experiences Some college and/or advanced training in food and beverage management 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred Must speak local language Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law What We Offer Medical, dental, vision, life, and disability insurance 401(k) with company match Paid vacation, holidays, and wellness days Complimentary staff meals and dry cleaning IHG Employee Room Benefit Program – Global hotel discounts Ongoing Forbes service training and development A sophisticated, inclusive, and growth-oriented culture Important Information The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. #J-18808-Ljbffr