Customer Service and Collections Specialist

Job Description

Job Description

Customer Service & Collections Specialist

We are seeking a Customer Service & Collections Specialist to support high-volume business-to-business customer accounts. This position is ideal for someone who is comfortable spending a significant portion of the day communicating with customers by phone and email to resolve payment-related questions, follow up on outstanding balances, and provide responsive customer service. This position is temp to hire and will pay between $19 and $22/hr.

Job Responsibilities

• Make a high volume of outbound calls to business customers regarding outstanding invoices and payment status.

• Handle inbound calls from customers regarding balances, invoices, payments, and account questions.

• Follow up with customers via email to obtain payment updates and resolve outstanding items.

• Provide professional and courteous customer service while discussing past-due balances.

• Research billing or payment discrepancies and coordinate with internal departments to resolve issues.

• Document customer communication, payment commitments, and account updates accurately.

• Assist customers with invoice copies, account information, and other documentation as needed.

• Escalate unresolved payment issues or account concerns to appropriate team members.

• Maintain timely and consistent follow-up on assigned collection activities.

• Work effectively in a fast-paced, high-volume environment while meeting daily productivity expectations.

Requirements

• Previous experience in collections, accounts receivable, customer service, retail, or a similar high-volume environment.

• Business-to-business collections or customer service experience preferred.

• Comfortable handling a high volume of inbound and outbound phone calls.

• Strong written and verbal communication skills.

• Professional and customer-focused approach to collection conversations.

• Strong attention to detail and ability to maintain accurate account notes.

• Ability to manage multiple priorities and follow-up activities throughout the day.

• Proficiency with Microsoft Office and experience working within accounting, ERP, CRM, or customer account systems preferred.

If you are interested in learning more, please apply now.

Pay Details: $19.00 to $22.00 per hour

Search managed by: Christopher Riley

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Company Description

Global Management Consulting firm.

Company Description

Global Management Consulting firm.