Social Services Coordinator

Job Details Job Location: River House - Portland, OR 97214 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $25.00 - $30.45 Hourly Job Shift: Day Job Category: UDS-Management & Support Personnel-30a-15 Title: Health Related Social Needs (HRSN) Coordinator Location: River House - NARA NW Administration Bldg - 211 SE Caruthers Portland, OR 97214 Schedule: Onsite, Full-Time, Mon-Fri 8:00am - 4:30pm Wage Range: $25.00 - $30.45 hourly, Non-Exempt Department: Social Services Reports To: HRSN Manager Work Environment: Fully In-Office Administrative Position Driving Requirement: Required If you are a motivated and dedicated Housing Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference. Company Mission The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With almost 500 employees across a variety of clinics and programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. Position Overview The Health-Related Social Needs (HRSN) Coordinator plays a critical role in supporting individuals experiencing housing instability or homelessness by helping them access housing-related benefits, services, and resources. This position serves as the administrative backbone of the HRSN housing program, coordinating referrals, managing documentation, processing invoices, and ensuring timely delivery of housing support services. The HRSN Coordinator primarily works in an office setting, communicating with participants, landlords, housing providers, care teams, and community organizations. The Coordinator helps facilitate tenancy support services, housing navigation, and benefit administration while maintaining compliance with program requirements and funding guidelines. The Coordinator combines strong housing knowledge with a commitment to improving health outcomes through housing stability and equitable access to services. This role is ideal for someone with a strong housing-services background who understands housing programs, tenancy processes, landlord engagement, and housing-related administrative workflows. What you will do Identify individuals eligible for HRSN benefits and services. Develop individualized housing support plans in collaboration with participants, care teams, and housing partners. Coordinate referrals to housing providers, supportive programs, and community-based organizations using closed loop referral software. Provide housing navigation and tenancy support services. Manage a weekly caseload provided by the HRSN Manager, and collaborate with other HRSN Coordinators on Conduct ongoing follow-up to support housing stability and continuity of care. Complete invoicing and documentation for housing-related HRSN services. Serve as a liaison between care coordination teams, housing agencies, and community partners. Educate participants on housing resources, program expectations, and participant responsibilities. Maintain working knowledge of and provide referrals to community services and resources, including Aging and Disability Services, Housing Assistance, Transportation, Food/Shelter Services, and Public Health resources. Provide culturally informed support to staff working directly with clients to ensure culturally responsive service delivery. Performs other duties as assigned. Please note: This is a primarily administrative, office-based role focused on coordination, documentation, and referral management. The position does not involve direct, in-person outreach or face-to-face client services, though it supports staff and partners who provide those services. Qualifications We would like to hear from people that have: Bachelor's degree in Social Work, Human Services, Public Health, Housing Studies, or a related field; or equivalent combination of education and relevant experience. Experience working in housing services, homelessness systems, tenancy support, care coordination, social services, or a related field. Excellent organizational, administrative, and documentation skills. Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment. Proficiency with computer systems, databases, Microsoft Office applications, and electronic case management platforms. Valid driver's license and ability to travel as needed. Must successfully pass pre-employment and/or for-cause drug screening. Must successfully pass criminal background and DMV checks. Preferred experience Professional experience within the Native American/Alaska Native community Knowledge of Health-Related Social Needs (HRSN) programs and benefits. Experience using Unite Us or similar referral management platforms. Experience providing trauma-informed and culturally responsive services. Lived experience related to housing instability or homelessness is valued and considered an asset. What’s in it for you? 15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th, and your Birthday! Benefits Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente 15 Paid Holidays (Listed Above) 13 Paid Days of Sick Time 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days) $50,000 Life Insurance & Life & AD&D Short Term and Long-Term Disability Flexible Spending Account Health Spending Account 401(k) with 4% Match Employee Assistance Program Inclement Weather Days (Snow Days) Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need. NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober. Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary. #J-18808-Ljbffr