Manager
San Jacinto College
San Jacinto College seeks a Manager, Intelligent Communications at the District Office to supervise UCaaS/CCaaS operations, guide AI-driven voice and chat initiatives, and partner with vendors to design scalable customer experiences. The role leads a team of analysts, integrates CX strategy with AI capabilities, and reports to the Director. Responsibilities include mapping journeys, optimizing performance, overseeing model training and RLHF, and driving KPI development. #J-18808-Ljbffr
Vacancy posted 3 days ago
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