IT Support Specialist - Manufacture (36243)

We are actively seeking a IT Support Specialist an Industrial Parts Manufacture in Atlanta, GA area . This position is fulltime onsite position. Responsibilities - IT Support Specialist: IT Support & Troubleshooting: Independently provide first-level technical support for hardware, software, and peripheral issues in a live business environment. Manage user accounts, password resets, and access permissions with minimal supervision. Respond to, triage, and resolve help desk tickets with appropriate prioritization and documentation. Escalate issues appropriately while maintaining ownership through resolution. Hardware & Software Maintenance: Configure and deploy workstations, printers, and peripherals according to established standards. Perform routine maintenance, updates, and troubleshooting on user devices. Install and update software applications following documented procedures. Documentation & Data Entry: Maintain IT inventory and asset tracking records. Update and follow existing IT documentation and procedures; identify gaps or outdated materials. Perform accurate data entry tasks for IT and other departments as needed, with a high degree of attention to detail. Administrative Support: Prepare documentation and reports related to IT operations. Provide support for company meetings or events as required. Handle incoming IT support requests professionally and efficiently Qualifications - IT Support Specialist: Degree or coursework in Computer Science, Information Technology, or a related field preferred. Prior hands-on experience providing end‑user IT support in a production business environment for at least 3 years required. Excellent Communication (Speaking, Writing, Reading, Listening) and analysis skills Detail‑oriented and analytical Must be able to work responsibly, effectively, and independently when needed Leadership, Teamwork, and able to work under a multicultural environment #J-18808-Ljbffr Activ8 Recruitment & Solutions