Engagement Manager
Full-time
Vapi
Join our team: Vapi is a Series “A” Voice Agent AI start-up revolutionizing the way businesses interact with their customers. We're looking for an experienced Engagement Manager to help drive the adoption of our VoiceAI solutions among our most strategic customers.
About the role:
As our first Engagement Manager, you will play a critical role in building and delivering VoiceAI solutions to our key clients. You will work closely with our field engineering team to scope, plan, and execute projects that bring the future of voice technology to our customers.
Responsibilities:
Collaborate with Vapi's most strategic customers to bring VoiceAI to production and drive business outcomes
Own technical and business scoping, kick-off, implementation, project planning, and vision with key stakeholders
Lead project and customer interactions, ensuring successful delivery and customer satisfaction
Work closely with field engineering to ensure seamless project execution
Requirements:
2-4 years of consulting experience (McKinsey, Bain, BCG, or similar)
CS or Eng Degree
Strong business acumen and commercial awareness
Excellent communication and project management skills
Ability to work in a fast-paced environment with multiple stakeholders
Nice to have:
Experience with AI, voice technology, or software development
Familiarity with cloud-based solutions and enterprise software
What we offer:
Opportunity to work on cutting-edge VoiceAI solutions
Collaborative and dynamic work environment
Professional growth and development opportunities
Competitive compensation and benefits package
Location:
San Francisco (ideal) or NYC
70% Bay Area / 30% NYC travel (approximately 2-3 trips per month)
Reports to: SVP Field Ops
Vacancy posted 8 hours ago
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