Services Engagement Manager

Location New York, New York; San Francisco, California Employment Type Full time Location Type Hybrid Department Sales About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: Notion is hiring a Services Engagement Manager for AMER to help customers unlock the full value of Notion across onboarding, implementation, workflow transformation, and long-term adoption. The Services team helps organizations redesign how work gets done by embedding Notion as the connective operating layer across knowledge, workflows, systems, and AI. We partner with customers in a forward deployed, outcomes driven model to identify the highest value opportunities, design and deploy tailored solutions and deliver measurable business impact at scale. This is a highly cross-functional role spanning both pre-sales and post-sales responsibilities. You will partner closely with Account Executives, Solutions Consulting, FDE, Product, Engineering, and Partners to shape and deliver high impact Services engagements and workflow transformation initiatives. You will lead discovery, scoping, positioning, and delivery for Services opportunities. You will help customers define their Notion operating system and redesign workflows across workspace architecture, integrations, Notion AI, Custom Agents, Workers, governance, and change management. You will also identify high value, repeatable customer problems where tailored solutions can drive impact at scale, partnering with Product and Engineering to surface learnings, close gaps, and help productize successful patterns back into the core product and Services offerings. The ideal candidate is equally comfortable operating with senior executives, leading complex implementations, navigating ambiguity, and building repeatable Services motions as the function scales. What You'll Achieve: Pre-sales Lead discovery, solution design, scoping, estimation, packaging, and commercial positioning for Services engagements, including paid and forward deployed opportunities Develop customer proposals, implementation plans, assumptions, timelines, staffing models, and resource plans Partner with Account Executives, Solutions Consultants, and Forward Deployed Engineers to shape Services strategy for strategic and Enterprise opportunities Post-sales Lead large implementations from kickoff through launch, adoption, and optimization; serve as the primary point of contact for executive and day to day stakeholders Coordinate across Sales, Customer Success, Product, Engineering, Support, and Partners to drive outcomes and unblock dependencies Identify risks, dependencies, resource needs, and change management requirements early and proactively manage mitigation plans Operations & Outcomes Define and track success metrics across Customers (e.g., workflow adoption, AI usage, workflow effectiveness, and measurable business impact) and our business Identify high-value, repeatable customer problems where Services solutions can drive impact at scale. Partner with Product and Engineering to surface learnings, close gaps, and productize successful patterns into the core product and repeatable Services offerings Contribute to building the Services function through repeatable methodologies, packaged offerings, run-books, templates, and delivery best practices; mentor teammates as the org scales Travel as needed for customer workshops, executive meetings, and strategic onsite engagements Skills You'll Need to Bring: 9+ years of experience in Services, Consulting, Solutions Architecture or Engineering, Program Management, or a related customer facing role Experience leading large, complex enterprise engagements from pre sales through delivery Strong experience with discovery, solution design, scoping, Services proposal & SOW creation, commercial negotiations, and executive stakeholder management Proven ability to manage multiple work streams and navigate ambiguity in fast-moving environments Experience designing and delivering business process and operating model transformations, with a track record of leading AI enabled workflow transformation by identifying high impact use cases, designing human in the loop processes and driving adoption Experience with AI-powered workflows, integrations, APIs, automation is strongly preferred Ability to communicate effectively with both technical and non technical audiences, from system administrators to C level executives Excellent written communication and presentation skills, including the ability to build executive ready proposals Highly organized, detail-oriented, and comfortable balancing strategic thinking with operational execution Experience working in high growth environments and building new processes, methodologies, or programs from the ground up Familiarity with Notion is a plus Our Approach to Services: Services at Notion goes beyond implementation. We partner with customers across the full engagement lifecycle from discovery and scoping through deployment, adoption, and optimization to build intelligent systems of work that connect people, knowledge, workflows, systems and AI and deliver measurable outcomes. We partner with customers to: Architect scalable Notion workspaces and workflows that are easy to govern, evolve and operate day to day Redesign critical business workflows and operating rhythms across functions (e.g., GTM, Product, Engineering, IT, HR, Operations) to improve speed and clarity of execution Integrate Notion with the broader tech stack through APIs, integrations, and automation to reduce manual work and improve end to end workflow continuity Embed Notion AI, Custom Agents, and Workers into execution with the right human in the loop controls and governance Lead change management, enablement and adoption programs so impact endures beyond launch We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Equal Opportunity Employer Statement Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. #J-18808-Ljbffr Monograph