Counter Sales

About the Role: The Counter Sales position serves as a key point of contact for customers, providing knowledgeable, efficient, and friendly service at the sales counter and over the phone. This role is responsible for assisting customers with product selection, order fulfillment, inventory support, and problem-solving while ensuring an organized and welcoming counter environment. The Counter Sales team members work closely with customers, warehouse personnel, and supervisors to support daily operations, cultivate customer relationships, and contribute to sales growth. Success in this role requires strong communication skills, attention to detail, basic technical aptitude, and a commitment to teamwork, service excellence, and the company’s core values. Essential Duties and Responsibilities: Ensure a high level of customer service is always provided Greet and assist customers promptly to ensure a welcoming and positive counter experience Assist with stocking and keeping counter-area shelves and products clean, faced, stocked, and organized Buildandmaintainconnectionswithpotentialcustomers,orleads,tocultivatenewbusinessanddevelop relationships Ascertainthetypeofpart,fixture,orsupplyneeded Inspectworn,damaged,ordefectivepartstodeterminereplacementrequired Informsthecustomerofthepartneededaccordingtothedescriptionofthemalfunctionorthecustomer’sexpressedneed Maintainageneralunderstandingofpartorfixturestocknumberandprice,throughtrainingorreading online/catalog Findasolutionforcustomerordersthroughthesubstitutionormodificationofapartwhenapartisnotavailable Processordersorinquiriesoverthephone ResponsibleforPro-keepordersandcommunicationthroughtheprogram Pickandfulfillcustomerordersfromstockusingradiofrequencygun(RFgun)technology Assistwithloadingcustomerordersondeliverytrucks Performothervariousduties,asoutlinedbythe supervisor Exude, understand, and demonstrate actions according to the Company’s core values. These core values are courage, commitment, collaboration, compassion, ownership, and optimism Qualifications and Physical Requirements: Oneyearofrelatedexperience Willingnesstoparticipateinpre-employmentandrandomdrugscreenings Abilitytoliftandcarryupto50lbs. Abilitytostandforlongperiodsoftime Humanrelationsskills;oralandwrittencommunicationskills Basic computer skills and ability to learn company systems What We Offer: We believe in taking care of our team—both professionally and personally. Our benefits include: 401(k) with company Match Medical, dental, vison, and life insurance coverage Flexible time off to support work-life balance #J-18808-Ljbffr Mountainland Supply Co.