Customer Service Representative

High Energy Customer Service Representative

Bay Disposal is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Norfolk, VA.

Duties and Responsibilities:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
• A typical schedule for this position is 8am-5pm Monday-Friday.

Working Conditions and Physical Effort:

• Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
• Also, long periods spent sitting, typing, or looking at a computer screen are common.

Minimum Job Requirements:

• This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
• Experience with MS Word, Excel, and Email required. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• This position requires excellent oral and written communication skills.
• This position requires ability to read and comprehend technical manuals.
• Bilingual preferred.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, short term & long term disability, life insurance, 401(k) retirement.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.