Task Force Front Desk Agent / Night Auditor

Task Force Front Desk Agent / Night Auditor

If you enjoy travel, love hospitality, thrive in new environments, and want to grow your hotel career faster than traditional property-based positions, this is the opportunity for you.

Position Title: Task Force Front Desk Agent / Night Auditor Pay Range: $18.00 $22.00 per hour (based on hotel brand experience, property type, and qualifications) Position Type: Full-Time | Flexible Schedule | Travel Required

Join Our Traveling Hospitality Team!

Are you passionate about hospitality, travel, and meeting new people? Do you enjoy learning new systems, working in different environments, and expanding your hotel operations knowledge? If so, our Task Force Front Desk Agent / Night Auditor position is the perfect opportunity for you!

This exciting role allows you to travel between hotels, support multiple properties, and gain hands-on experience across a variety of brands, locations, and markets. You'll become a hospitality expert by working with different teams, guests, and operational styles while helping hotels maintain exceptional guest service standards.

If you're looking for a career that offers variety, growth, travel opportunities, and exposure to some of the industry's leading hotel brands, we want to hear from you!

What Makes This Position Unique?

• Travel to different hotel properties and destinations
• Gain experience with multiple hotel brands and management styles
• Learn best practices across Hilton, Marriott, Hyatt, and independent hotels
• Build relationships with hospitality professionals across various markets
• Expand your leadership and operational knowledge
• No two assignments are the same
• Opportunity for career advancement into supervisory and management roles
• Develop expertise in multiple PMS systems and hotel operations

Position Summary

The Task Force Front Desk Agent / Night Auditor provides operational support to hotels experiencing staffing shortages, new hotel openings, training initiatives, special projects, or temporary coverage needs. This position requires flexibility to work all shifts, including mornings, evenings, overnights, weekends, and holidays, as business demands require.

The ideal candidate is a highly adaptable hospitality professional with strong front desk and night audit experience who can quickly integrate into different hotel environments while delivering exceptional guest service and maintaining brand standards.

Essential Responsibilities

Front Desk Operations

• Welcome and register guests efficiently and professionally.
• Process check-ins, check-outs, room changes, and guest requests.
• Handle reservations, cancellations, and billing inquiries.
• Resolve guest concerns promptly and professionally.
• Maintain knowledge of hotel amenities, local attractions, and services.
• Ensure compliance with brand standards and guest service expectations.
• Support guest satisfaction initiatives and loyalty program enrollments.

Night Audit Responsibilities

• Complete nightly audit procedures accurately and on time.
• Balance daily revenue, room charges, and financial transactions.
• Reconcile credit card and cash transactions.
• Prepare and distribute daily operational reports.
• Process end-of-day system rollovers.
• Ensure accuracy of guest accounts and folios.
• Maintain security and safety procedures during overnight shifts.

Task Force Responsibilities

• Travel to assigned hotel properties as needed.
• Adapt quickly to different teams, cultures, and operational procedures.
• Assist with training and onboarding of hotel staff when requested.
• Support hotels during high occupancy periods, staffing transitions, and special projects.
• Learn and utilize various hotel property management systems.
• Represent the company professionally at all locations.

Brand Experience Preferred

Candidates with experience in one or more of the following hotel brands are strongly preferred:

Hilton Brands

• Hilton Hotels & Resorts
• Hampton Inn
• Homewood Suites
• Home2 Suites
• Embassy Suites
• DoubleTree
• Tru by Hilton
• Hilton Garden Inn
• Tapestry Collection
• Curio Collection

Marriott Brands

• Marriott Hotels
• Courtyard by Marriott
• Residence Inn
• Fairfield Inn & Suites
• SpringHill Suites
• TownePlace Suites
• AC Hotels
• Aloft Hotels
• Moxy Hotels
• Autograph Collection

Hyatt Brands

• Hyatt Place
• Hyatt House
• Hyatt Regency
• Grand Hyatt
• Hyatt Centric
• Caption by Hyatt

Qualifications

Required

• Minimum 1 year of hotel front desk experience.
• Previous night audit experience.
• Ability to work flexible schedules including overnight shifts.
• Excellent guest service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to travel to assigned hotel locations.
• Reliable transportation and willingness to work at multiple properties.
• Basic accounting and cash handling experience.
• Proficiency with Microsoft Office and hotel technology systems.

Preferred

• Experience with Hilton, Marriott, and Hyatt hotel brands.
• Knowledge of hotel PMS systems such as: OnQ, PEP, FOSSE, Lightspeed, Opera PMS, MARSHA, SynXis
• Multi-property or task force experience.
• Supervisory or leadership experience.

Skills & Competencies

• Exceptional customer service
• Adaptability and flexibility
• Problem-solving skills
• Professional communication
• Time management
• Financial reconciliation
• Team collaboration
• Ability to thrive in fast-paced environments
• Attention to detail
• Self-motivation and independence

Why You'll Love This Role

This isn't your typical front desk position. As a Task Force Front Desk Agent/Night Auditor, you'll have the opportunity to:

• Travel and work in different cities and hotel environments.
• Gain exposure to multiple hotel brands and operating systems.
• Learn from experienced hospitality leaders.
• Build a powerful hospitality network.
• Accelerate your career growth through diverse experiences.
• Develop skills that can lead to future management opportunities.
• Enjoy variety instead of working in the same location every day.

Benefits & Perks

• Competitive pay: $18.00$22.00 per hour based on experience and hotel brand knowledge.
• Employee hotel discounts at participating Hilton, Marriott, Hyatt, and partner properties.
• Paid Time Off (PTO) for eligible employees.
• Holiday pay for eligible employees.
• Opportunities for overtime based on business needs.
• Travel opportunities and exposure to multiple hotel markets and destinations.
• Professional development through hands-on experience with various hotel brands, systems, and operations.
• Career growth opportunities into supervisory and hotel management positions.
• Networking opportunities with hospitality professionals across multiple properties and brands.
• Diverse work environment where no two assignments are the same.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. We provide equal employment opportunities to all applicants and team members.