Outreach and Marketing Specialist

Summary

This position is located in the Small Business Administration, Office of Field Operations - Region V in Chicago, IL. The incumbent will provide oversight of SBA program grantees and Resource Partners to include compliance reviews, site visits, and other monitoring activities, and the work involves extensive planning and knowledge, and decision making on the full spectrum of complexities found in OMS support functions.

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Duties

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As a/an Outreach and Marketing Specialist at the GS- 1101-12, some of your typical work assignments may include:

• Conducting required face-to-face and virtual lender visits with individual lending institutions for the purpose of delivering SBA loan programs and services in the Agency/Districts and in accordance with the Agency Strategic Plan and District Operating Plans
• Developing, conducting and/or participating in face-to-face and virtual training sessions to Small Businesses, lenders, borrowers and partners to ensure that SBA programs and services are optimized in the District.
• Providing assistance through consultation and customer interactions with lenders (one-on-one) including credible or serviceable telephone calls (inquiries/self-initiated), emails (inquires/self-initiated), meetings and lender office drop-in visitors.
• Providing assistance to small businesses to facilitate and share information and guidance as it relates to eligibility, credit readiness and range of financing options.

Requirements

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Conditions of employment

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one year probationary period.

Qualifications

GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector:

1. Developing marketing strategy for programs and services for growth and development of a customer base; and
2. Developing and delivering outreach, training, presentations and education on a variety of business management, financial management or lending topics related to small business; and
3. Building and managing collaborative alliances and partnerships with a variety of business development partners; and
4. Experience in stakeholder engagement, public affairs, or community relations-preferably in a federal, state, or large organizational context.

These qualifications must be clearly referenced in your resume.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:

General Business and Industry Series 1101b

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 06/23/2026.

Education

There is no education substitution for this grade level.

Additional information

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments

Career and InterAgency Career Transition Assistance Programs: Are programs that applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.

Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).

Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency).

You are eligible for CTAP/ICTAP if:

1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF).

2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce.

3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced.

4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment)..

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.