Patient Service Representative (PSR) Float

Department:

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

Float Position: This role will provide coverage across the Kenosha Pleasant Prairie and Racine locations.

The schedule is Monday through Friday with the possibility of Saturday shifts as needed for coverage . Availability is required between 5:00 AM and 7:00 PM with start and end times varying based on operational needs.

Pay Range:

Job Description Summary:

To provide efficient effective quality customer service and practice support through a variety of general office duties including scheduling coding registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address insurance coverage etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where you will work:

Our team of physicians along with our nurse practitioners are committed to your health and wellness. We provide comprehensive preventive care such as annual physical exams and vaccinations. Were also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Were Looking For:

• High school diploma or equivalent.

• Minimum two years related customer service experience

• Experience handling difficult callers/customers/patients.

What Youll Do:

As a Patient Service Representative (PSR) Float youll play a vital role in the care team supporting providers connecting with patients and helping ensure a seamless compassionate experience every day.

As a key member of the ambulatory care team you will:

• Patient Services: Provides efficient high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures bills and charges referrals and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora Medical Group (AMG) is part of Advocate Health one of the nations largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin AMG offers a wide range of specialties and services including primary care medical and surgical care pediatrics womens health behavioral health and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative patient-focused environment where innovation and quality care thrive.

Your feedback matters. Every teammates voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume multiple-task environment and in a crowded or closely shared workspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds or when patient is unable to assist with the lift patient handling equipment is expected to be used with at least one other associate when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
  

Ready to Take the Next Step:

Apply Now!

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Required Experience:

Unclear Seniority