Manager, Data Center Operations

In person, 5 days a week at Morrisville, NC At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION Role Summary What You Will Do: As a Technical Operations Manager , the successful candidate will be responsible for managing Mainframe and Distributed Data Center Operations shared/dedicated teams across various technologies like ITIL, JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, etc. , basic IBM utilities and other Mainframe Operations technologies as well some Distributed (Linux, Windows, Cloud) platform batch operations monitoring environments.

A Data Center Operations Manager is responsible for rethinking the assumptions behind how traditional services are built and thinking about how to maintain, enhance and continuously improve Mainframe and Distributed Data Center Operations services best suited for our Ensono Operations as well as its function and interaction within a Global team matrix. You will draw from your technical and management expertise to mentor Associates, provide leadership on complex technical issues as required, and prioritize workloads, and work directly with customers and management as required. As the Manager of Data Center Operations you will influence our technical strategy, help hire competent Data Center Operators and perceive innovative new solutions for our customers. Key Areas of Focus for this Role Service Delivery Excellence - Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe and Distributed Data Center Operations practice which includes automation, process documentation, production support, optimization & monitoring - Ensuring that the client’s infrastructure and its services are up and running meeting predefined SLA - Provides technical input & guidance for any significant projects - Assesses the various risks of delivery and plans to mitigate these risks - Escalates issues where necessary provide suggestions/input mitigation for high-risk situations - Assisting in building capabilities within the portfolio/span of control to meet demands as per the client or stakeholder context - Assisting with adjusting the supply (skill and scale) as demand changes - Creates an environment and culture of knowledge sharing and re-use Client Focus and Relationship Management - Take feedback and build and implement action plans on an ongoing basis to ensure high levels of client satisfaction - Demonstrates understanding of client’s/stakeholder’s business context, their products and services, partners and alliances, competitive landscape, future plans People Management and Leadership - Lead, mentor, and manage a team of data center operations staff, including shift leads, technicians, and support personnel. - Enables ongoing competency development of the portfolio/span of control - Assist in identifying training needs and ensure that every member has training and certification plans, and all training happens as per these plans - Foster a culture of accountability, continuous improvement, and high performance. - Communicates on organization policy or processes e. g.