Customer Service Representative

Customer Service Representative

Pride Health is hiring a Customer Service Representative to support our client's healthcare facility in Las Vegas, NV.

Job Details: Schedule: Mon-Fri 8:00am-5:00pm Location: Las Vegas, NV Job Type: Contract Contract Length: 13 weeks (possibility of extension) Pay Range: $11/hour to $12/hour* *Pay offered is based on experience, expertise, credentialing, and education.

Duties:

• Welcome patients, provide directions, escort them to waiting areas, and ensure a friendly and comfortable clinic experience.
• Support patient experience training, explain CAHPS surveys, and help clinic staff improve service quality.
• Monitor patient feedback and clinic/provider scorecards, communicate progress toward satisfaction goals, and escalate service concerns.

Requirements:

• Education: High School
• Years of experience: 1 year of experience
• Skills/Specialties/Technology:
• Strong communication, interpersonal, and presentation skills, with a friendly, professional, and patient-focused attitude.
• Basic computer and training technology skills; ability to work independently and adapt to multiple clinic locations.
• Must complete company orientation and C-I-CARE training; bilingual Spanish-speaking ability is preferred.

For workers in the United States, PrideGlobal and its affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.