Technical Support Engineer Welding

Fronius USA

Fronius Welding Technical Support Specialist

At Fronius, we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam.

In this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships.

This is a fully remote, home office-based position, open to candidates located in the Ha Tinh region.

Responsibilities

Serve as the first point of contact for all technical and service-related inquiries
Provide professional technical support to representatives, partners, and end customers
Identify and resolve technical issues efficiently and sustainably
Build strong relationships and collaborate closely with Fronius representatives and sales partners
Gather valuable market and customer feedback and share insights internally
Ensure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding
Support and organize regional events, exhibitions, and trade fairs
Plan and deliver training sessions for internal teams and external stakeholders
Handle customer inquiries (existing and potential) with a solution-oriented mindset
Act as a vital interface between Fronius International GmbH and regional partners
Distribute relevant market and product information within the organization
Ensure high-quality system offers (OK point quality assurance)

Requirements

Technical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.
Extensive knowledge of MMA, TIG and MIG / MAG welding processes
Basic knowledge in robot handling
Electrical knowledge would be an advantage
Good sales and communication skills as well as a customer-oriented attitude
Willingness to travel (national and international)
Driving licence for motorcycles

Apply

Vacancy posted 3 days ago

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