General Manager

Description

Overall Business Leadership

• Own full P&L responsibility for the Sur-Form business including the facility, balancing operational efficiency with revenue growth, commercial, and customer satisfaction
• Set annual business goals and operating plans in partnership with ownership/leadership; report on performance against targets
• Serve as the site's senior leader- the primary point of accountability for day-to-day performance and long-term direction

Operations

• Direct all manufacturing operations, including production scheduling, quality, maintenance, and continuous improvement across thermoforming, trimming/finishing, and assembly operations
• Oversee tooling management, mold maintenance, and process/cycle time optimization to support throughput and scrap reduction
• Own safety performance and ensure a strong safety culture on the floor
• Manage capacity planning, capital equipment decisions (e.g., forming machines, tooling investments), and process improvement initiatives
• Oversee supply chain, procurement, and inventory management, including plastic sheet/resin sourcing to support on‑time delivery and cost targets
• nsure quality systems and customer specifications are consistently met, including gauge, dimensional, and cosmetic requirements typical of thermoformed parts

Commercial / Sales

• Maintain and grow relationships with key customers, participating directly in top-account management
• Partner with (or oversee) the sales function to support quoting, pricing strategy, and new business development
• Translate market and customer feedback into operational and product decisions
• Represent the company in customer visits, industry events, and key account negotiations as needed

People Leadership

• Lead, develop, and hold accountable a team across operations, sales, and support functions (~40 employees total)
• Build bench strength and succession depth across the leadership team
• Foster a culture of accountability, engagement, and continuous improvement
• Partner with HR on workforce planning, performance management, and organizational development

Financial Management

• Manage budgets, cost controls, and margin performance across the site
• Review financial statements and operating metrics regularly; adjust plans to hit targets
• Evaluate and justify capital investments

Requirements

Required

• 10+ years of progressive manufacturing leadership experience, including significant time in an operations leadership role (Plant Manager, Operations Manager, or similar)
• Demonstrated experience with commercial/customer-facing responsibility, sales support, key account management, or direct P&L/revenue ownership
• Proven track record leading a team of comparable size (small-to-mid-size manufacturing environment, ~25–75 employees)
• Strong financial acumen. Comfortable owning a P&L and budget
• Hands-on leadership style suited to a smaller, close-knit organization
• Bachelor's degree in business, engineering, operations management, or related field (equivalent experience considered)

Preferred

• Experience in thermoforming, injection molding, or another plastics manufacturing process
• Familiarity with lean manufacturing / continuous improvement methodologies
• Prior experience managing both operations and sales functions under one role
• Experience in a family-owned, private, or smaller PE-backed manufacturing business