Hotel Dual Director of Sales

Job Description

Job Description

Tallahassee Market: Courtyard and Residence Inn Tallahassee

As a key member of the leadership team the Dual Director of Sales is accountable for the revenue generation of two properties. Reporting to the General Manager, the Dual Director of Sales is responsible for maintaining the highest level of ethical leadership to lead the properties to achieve their business goals while embracing the McKibbon Guiding Principles.

A Day in the Life:

• Dual Director of Sales will be responsible for the overall sales and revenue of two properties.

• Coordinate and delegate all group, transient and meeting/catering sales solicitations and bookings amongst sales team members to maximize overall revenue and efficiency.

• Train sales associates, with the assistance of GM and RDSM, as it relates to the sales process to maximize revenues.

• Implement and train associates on all McKibbon procedures that relate to sales, including systems and processes with the assistance of the GMs and RDSM.

• Responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company. 

• Actively involved in critiquing STR report and report out on the (EOM) End of Month Report.

• Continuously monitor market trends to anticipate revenue opportunities and implement proactive strategies.

• Track the performance of all key accounts and analyze market trends to identify opportunities and challenges.

• Actively support the operations team as it relates to sales items.

• Maintain positive, professional relationships with McKibbon, property owners, and clients.

• Engage in local community and industry organizations and maintain visibility as a McKibbon leader.

• Maintain sales accountability through documentation of sales procedures including training, coaching, counseling, and progressive discipline when necessary.

• Conduct timely and detailed annual performance reviews for sales team members following McKibbon standards and procedures.

• Recognize team members' strengths and create opportunities to enhance their knowledge, skills, and experience for growth and development.

• Promptly and professionally address team member errors and areas for improvement, offering supportive guidance to foster growth and success.

• Boost sales team morale by organizing team-building activities that promote collaboration and create a positive work environment.

• Daily use of Delphi Standard or Delphi Advanced (FDC)

• Team accountability for proper team use of Delphi and other electronic tools for sales documentation and research.

• Lead team member for recruiting and hiring of sales team members.

• Support guest experience and satisfaction in all operations.

• Come prepared to participate in a collaborative, strategic way in weekly revenue management calls.

• Facilitate sales strategy calls with hotel and regional team members as requested by GM/RDSM/RVP.

• Development, execution and documentation of strategic business plans.

• Collaborate in building strategic annual budget(s) based on market knowledge and segmentation data and forecasts.

• Collaborate in the strategy, preparation and delivery of market updates for owner calls and meetings.

• Lead daily sales standup with sales team members (and other departments as available.)

• Lead weekly sales meeting with sales and operations leaders in attendance.

Requirements:

• Associate/bachelor’s degree preferred.

• Must have a valid driver’s license in the applicable state.

• Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every18-months.

• 3-5 years’ minimum experience as proven sales leader.

• Experience selling multiple properties (highly desired).

• Previous hotel management experience within other disciplines (highly desired).

• Experience working with major brands like Marriot, Hilton, or Hyatt (highly desired).

• Ability to make revenue management decisions to effectively grow market share.

• Excellent communication and problem-solving skills.

• Skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.

• Proven track record of adhering to budgets.

• Ability to develop and lead a strong sales team in a professional, supportive manner with measurable accountability.

• Must be able to work independently and simultaneously manage multiple tasks.

• Strong organization and presentation skills.

• Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales team.

• Ability to ensure that hotel policies, procedures and brand standards are followed.

• Maintain a high level of professionalism, trust and responsibility.

• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.

• Must excel in high-pressure, fast-paced environments.

• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.