Cafe Manager

Job Description

Job Description

About the Role

We are seeking a hands-on Store Manager to lead day-to-day operations of our Stamford location. This role is ideal for an experienced Assistant Manager or Shift Supervisor ready for their first Store Manager opportunity, or a hospitality professional early in their career looking for meaningful responsibility and room to grow.

This is an active, working manager role. You will be responsible for running shifts, opening and closing the store, supervising staff, and ensuring consistent food quality and customer service.

As we expand to additional locations, there is opportunity for advancement into General Manager or multi-store leadership for the right candidate.

Key Responsibilities

Leadership & Shift Management

• Open and close the store independently
• Act as manager on duty and run shifts without direct supervision
• Delegate tasks and manage break schedules
• Supervise and support shift leads and part-time staff
• Train new employees and reinforce brand standards
• Maintain a positive, energetic team environment

Operations & Guest Experience

• Ensure food is prepared accurately, safely, and in a timely manner
• Maintain high cleanliness standards in the kitchen, lobby, and outside area
• Handle guest concerns professionally and resolve issues effectively
• Communicate accurate wait times and provide excellent customer service
• Memorize menu items and confidently explain ingredients and health benefits

Inventory & Financial Controls

• Assist with inventory management and placing orders
• Accept and verify deliveries
• Track low inventory and communicate needs to ownership
• Maintain petty cash and prepare deposits
• Practice cost-control and waste-reduction measures

Scheduling & Team Management

• Assist with schedule creation and address availability conflicts
• Monitor punctuality and adherence to break policies
• Assist with interviewing and performance evaluations
• Provide feedback on team strengths and development areas

Marketing & Growth Support

• Support local marketing initiatives and community outreach
• Assist with in-store promotions and catering coordination
• Proactively suggest ideas to improve efficiency, sales, and customer experience

Requirements

• 1–3 years of food service, café, restaurant, or retail leadership experience
• Experience opening and closing a store
• Comfortable supervising team members
• Ability to work independently and make sound decisions
• Basic computer and POS proficiency
• Food safety certification (or ability to obtain)
• Ability to stand for extended periods and lift moderate weight
• Flexible availability including weekdays and some weekends

Compensation & Benefits

• Base salary: $45,000–$55,000 annually , depending on experience
• Eligible for performance-based bonuses
• 401(k) with employer contribution
• Profit-sharing opportunity
• Clear advancement path to General Manager and multi-location leadership