Customer Service Representative

Customer Service RepresentativeRockville, MDGaithersburg Garage Doors | Rockville, MDHome Service Experience Preferred | Hiring ImmediatelyStarting Pay: $22-$24 an hour DOEHave you worked in HVAC, plumbing, electrical, garage doors, roofing, restoration, appliance repair, pest control, landscaping, or another fast-paced home service business?If you're experienced at managing busy phone lines, coordinating technicians, scheduling appointments, and keeping customers informed throughout the service process, we'd love to meet you.Gaithersburg Garage Doors is growing, and we're looking for an experienced Customer Service Representative/Dispatcher who thrives in a fast-paced service environment and enjoys helping customers while keeping technicians productive.This is an opportunity to build a long-term career with an established company that values teamwork, customer service, and professional growth.What You'll DoYou'll serve as the communication hub between our customers and field technicians by:Answering a high volume of inbound customer callsScheduling service appointments and coordinating technician routesDispatching technicians while balancing priority and efficiencyCommunicating appointment updates and arrival timesFollowing up with customers regarding completed work and service questionsAssisting customers through phone, email, and textCreating and maintaining accurate customer recordsSupporting technicians with job information and schedule changesIdentifying opportunities for additional services when appropriateDelivering an exceptional customer experience from the first phone call through job completionWe're Looking For Someone With2+ years of customer service, dispatch, or scheduling experience in a home service or field service environment.Experience in industries such as:Garage DoorsHVACPlumbingElectricalAppliance RepairRoofingPest ControlRestorationLocksmithLandscapingConstruction ServiceProperty MaintenancePreferred qualifications include:Experience dispatching field techniciansAbility to manage multiple priorities simultaneouslyStrong phone and communication skillsExcellent organizational skillsComfortable working in a fast-paced environmentPositive attitude and strong problem-solving abilityExperience using ServiceTitan or similar scheduling software is highly preferredWhy You'll Love Working HereCompetitive payMedical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off & Paid HolidaysEmployee DiscountsEmployee Referral ProgramPaid TrainingStable, year-round employmentOpportunities for advancement—we promote from withinSupportive team environment where your work makes a difference every dayAt Gaithersburg Garage Doors, you'll join one of the nation's fastest-growing residential service organizations while working with a local team that values professionalism, teamwork, and taking care of both customers and employees.If you enjoy solving problems, keeping schedules running smoothly, and helping customers every day, we'd love to hear from you.Apply today!Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gaithersburg Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.Pay Range$22 - $24 USDBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.