Solutions Service Specialist

Build A Better Career With MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

The Solutions Service Specialist is responsible for ensuring customer satisfaction by managing inventory at designated customer sites. This includes product put-away, scanning, replenishment of VMI and vending solutions, Lean (6S) practices, maintaining functional solution equipment, and communication that includes problem solving and customer retention with a customer focused sales and service growth mindset. The role collaborates closely with sales and business development teams to drive customer retention and incremental revenue through effective solution support.

Duties and Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform repairs and preventative maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Ability to learn operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to our Inventory Management solutions, proactive problem solving, and direct customers on where to go for what.
• Drives product expansion through spot buy and incremental solution growth.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSCs inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSCs vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Qualifications

What You Need:

• Experience in at least one of the following is required: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, along with demonstrated excellence in Customer Engagement within these roles.
• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Other Requirements

• A valid drivers license may be required.
• Position requires 80%+ travel.
• Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods).
• Must adhere to all MSC and Customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.
• Must be able to pass Customer specific requirements which may include but are not limited to drug testing, criminal background checks This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI")

Compensation starting at $23.00 - $25.00 per hour depending on candidate location and experience.

Why MSC?

People. Collaboration. Insight. Thats how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

Our Commitment To You

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your familys health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.