Patient Services Representative - Occasional Part Time

Patient Services Representative

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties. We are seeking a Patient Services Representative to join our Reception team.

Shift: Occasional Part Time

Fort HealthCare is proud to be named a 16-time award winner of the Top Workplace award for Southeastern Wisconsin, a 6-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values. In addition, Fort HealthCare has been recognized nationally as a Top Workplace for Nursing 2026.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make. Our Mission Statement - Improve the Health and Well-being of Our Community Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered. Our Vision - Be the Healthiest Community in Wisconsin.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

This individual is the first contact visitors have with Fort Healthcare. Excellent customer service is needed to handle a variety of situations promptly and efficiently. This position will enhance the Patient Experience.

Responsibilities of this position include:

• Greets all visitors and patients to Fort Healthcare with a smile and friendly demeanor.
• Provides additional hospitality as needed including helping to call for rides, providing directions and assisting Partners.
• Assists visitors with their needs, including class registration and patient room access/directions.
• Maintains Lost and Found. Contacts owners to recover found items.
• Provides backup coverage support to Switchboard.
• Promotes seamless care to the patient by communicating effectively the RESPECT values with staff, patients and providers.

Requirements of this position include:

• High School Diploma or GED required
• One year of customer service experience required
• Possess excellent customer service skills and ability to use Windows programs

Benefits:

• Competitive pay
• 401(k) with employer match
• Comprehensive Wellness Plan
• Employee Assistance Program
• Free parking
• Employee gym

Qualifications

Skills:

Required: Excellent Communication, Great Customer Service, Telephone and computer skills

Education:

Required: GED or better in GED. High School or better in High School Diploma.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.