Hospitality Lead Coordinator - Zephyr Cove Resort

Title: Hospitality Lead Coordinator - Zephyr Cove Resort Requisition #: 627177 Location: Zephyr Cove, NV, 89448 Job Description Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility. COMPENSATION: The hourly rate for this position is $22 - $25. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage. Coordinates registration functions and transportation for all guests. Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients. Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in and check out functions; Ensures proper execution of Lobby Ambassador Program; Guest orientation of the local area and the conference center facilities; Proper telephone service technique and PBX operation; Handling of guest mail, messages and special deliveries; Coordinating reservations for guest transportation; Full understanding and utilization of the property management system; Fascicularization with night audit function; Assisting all guests in any way possible including following up on guest concerns in a timely manner; Maintaining a limited supply of sundries and restocks as necessary; Issuing and monitoring safe deposit boxes; Opening and closing of support staff cashier banks. Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures. Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations. Communicate closely with all departments to ensure a seamless guest experience. Establish, implement, and follow all emergency procedures. Perform any or all other duties as assigned by Guest Services Manager. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires a positive attitude, strong work ethic, and a commitment to providing world‑class service to the client, guests, and co‑workers. A strong knowledge of personal computers is essential. Experience in all facets of providing guest services. Must be able to lead, motivate, and communicate effectively with others. Strong organizational abilities. Preferably two years in hospitality services or similar environment performing similar duties as Guest Services or Concierge’s supervisor. Must be able to read, write, and clearly speak English. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of personal protective equipment (PPE). Equal Employment Opportunity Statement We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. Nearest Major Market Reno Nearest Secondary Market Tahoe #J-18808-Ljbffr