Senior Operations Specialist, Robot

Senior Operations Specialist, Robot

Fremont, CA; Sunnyvale, CA; San Jose, CA; Dublin, CA

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

As a Senior Operations Specialist, Robot (Shift Lead) in our Robot Operations, you will play a critical role in leading and guiding a team of operators to ensure smooth daily operations. You'll foster a culture of excellence, accountability, and adaptability while ensuring operational goals are met. This role requires strong communication, leadership, and problem-solving skills. This role is required to work a 4/10 schedule AM/PM shift Sunday - Wednesday and Wednesday - Saturday.

You're Excited About This Opportunity Because

Team Leadership:

• Oversee and support a team of operators (same or one level lower) during assigned shifts.
• Foster a collaborative and high-performance culture.
• Provide constructive feedback and results-driven insights to team members and management.

Operational Excellence:

• Ensure deployment schedules are adhered to and promptly communicate any delays.
• Monitor and enforce adherence to break/rotation schedules.
• Handle escalations and resolve or close out tickets as needed.

Communication & Reporting:

• Act as the primary point of contact between the team and management during your shift.
• Compile and deliver clear and actionable feedback to both the team and leadership.
• Escalate issues appropriately, ensuring correct stakeholders are informed.

Ad Hoc Support:

• Assist with special tasks or challenges that arise during the shift.
• Proactively address and resolve any operational roadblocks.

Accountability:

• Support and enforce the Robot Operations Accountability process.
• Maintain accurate documentation of escalations, resolutions, and team performance.

We're Excited About You Because

• Proven experience in a leadership or supervisory role, ideally in operations, logistics, or robotics.
• Strong communication skills with the ability to convey information effectively to team members and leadership.
• Demonstrated ability to foster a culture of accountability and excellence.
• Adaptable and solution-oriented in fast-paced or unexpected situations.
• Proficiency in using operational tools and software for tracking tasks and reporting.
• Ability to prioritize and multitask effectively during busy shifts.