Manager, Professional Services

Burlington, United States | Posted on 10/06/2026

Location:Remote (U.S.), proximity to a major airport preferred; travel up to 40-50% to client sites, partner offices, Mach7 offices, and industry events

About the Role

At Mach7, we believe software is the easy part to buy, and going live is the plan. The people who build the software are the people who deploy it. We are now launching a Consulting Services practice to help healthsystems plan, migrate, integrate, and get more value from their imaging estates.

You will build that practice from the ground up, while drawing on experienced Mach7 colleagues and subject-matter experts who will contribute their knowledge under your direction. You’ll lead the first engagements with support from these internal resources as you establish the dedicated consulting team. This is a full-time player-coach role. On the field, you run diagnostic assessments and strategy engagements with CIOs, CMIOs, and imaging leaders. On the sideline, you build the playbook, recruit the team, set the standards, and own the practice P&L. You will bring deep, current credibility in medical imaging and the operating discipline to turn the expertise into a repeatable, profitable business.

Expect to spend roughly 40-50% of your time as a player(leading and delivering assessments, roadmaps, and readouts), 30-35% as a coach(hiring, developing, and reviewing the consulting team; owning methodology,templates, and quality), and 20-25% as a practice builder (owning the catalog,pricing, pipeline, partner delivery, and P&L with Sales and RevOps).

In your first year, success looks like: a live catalog, ratecard, and SOW templates with 2-3 anchor assessments signed in the first 90days; a Principal Consultant and Engagement Manager hired and 2 case studiespublished by day 180; and by day 365, the practice at or above target margin (≥35% gross), 70-75% delivery utilization, a first partner-delivered engagement,a first advisory retainer, and ≥ 40% of assessments converting to follow-onwork.

What You'll Do

• Lead Mach7’s diagnostic assessments: ImagingEstate Assessment, Migration Readiness, Cloud and On-Prem Economics, EHRImaging Readiness, and Research Data Readiness.
• Run Enterprise Imaging Strategy & Roadmapengagements, from current-state discovery through a costed, multi-year targetarchitecture and business case.
• Advise on PACS deconstruction, VNA architecture,archive consolidation, cloud and hybrid hosting, EHR image integration(including Epic), and imaging AI and data governance.
• Present findings and recommendations to C-suite,radiology, and IT leadership, and turn each readout into a clear next-stepproposal.
• Serve as the senior escalation point andexecutive sponsor on complex migration and integration programs.

As a coach (team leadership)

• Recruit and hire the first consulting team(Engagement Manager, Principal and Senior Consultants) using a Hungry, Humble,Smart standard.
• Lead and coordinate experienced Mach7 teammembers and subject-matter experts, using their knowledge to strengthen clientengagements while the dedicated consulting team is built.
• Coach consultants on delivery, client presence,and commercial judgment; run engagement reviews and quality gates.
• Build and own the consulting playbook:assessment scorecards, SOW library, architecture templates, runbooks, andreadout decks.

As a practice builder (business ownership)

• Own the Consulting Services P&L: bookings,gross margin, utilization, and client satisfaction.
• Partner with Sales to qualify and close servicesopportunities using MEDDIC, and drive services attach on new license deals.
• Work with RevOps and Finance on pricing, ratecards, deal desk, revenue recognition, and CRM reporting.
• Represent Mach7 as a thought leader at industryevents, webinars, and in published content.

What We're Looking For

Required

• 10-15+ years of progressive experience inmedical imaging, radiology IT, or healthcare IT consulting.
• Currently working in the healthcare or medicalimaging industry, at a health system, imaging vendor, or healthcare consultingfirm.
• Hands-on depth in enterprise imaging: PACS, VNA,enterprise and zero-footprint viewers, DICOM, DICOMweb, HL7, IHE profiles, andimage-enabled EHR workflows.
• A track record leading large imaging migrations,archive consolidations, or PACS replacements from assessment throughdecommission.
• 5+ years leading consulting or delivery teams,including hiring, coaching, and managing billable utilization.
• Experience owning or directly shaping a servicesP&L, pricing, and SOWs (fixed fee and T&M).
• Executive presence: comfortable advising CIOs,CMIOs, and radiology chairs, and presenting to boards and steering committees.
• Working knowledge of healthcare privacy andsecurity requirements (HIPAA, BAAs, de-identification) and of regulatedvalidation and change control.
• Willingness to travel up to 40-50%, includingoccasional international travel.
• Bachelor’s degree in health informatics,computer science, engineering, business, or a related field, or equivalentexperience.

Preferred

• CIIP (Certified Imaging Informatics Professional) or PARCA certification; PMP or equivalent delivery credential.
• Prior leadership role in radiology orimaging informatics at a health system or academic medical center.
• Experience with Epic imagingintegration (Radiant, image launch paths, Care Everywhere) or other major EHRs.
• Cloud imaging experience on AWS orAzure, including hosting economics and migration planning.
• Experience building a practice or newservices line from zero at a software or services company.
• Exposure to imaging AI orchestration, research data governance, or registry programs.
• International experience (ANZ, EMEA,GCC, or APAC markets).
• Master’s degree (MBA, MHA, or healthinformatics).

We recognizethat candidates bring diverse experiences and backgrounds. If you don’t meetevery requirement, we still encourage you to apply! Many strong candidatesdon’t check every box. We value potential, growth, and impact as much asexperience.

Who You Are

Hungry. You want to build something, not inherit it. You go after the work and the results.

Humble. You can lead the readout in the morning and fix the template in the afternoon. The team’s win is the only win.

Smart. You read people and rooms well, and you know when to advise, when to listen, and when to push.

Coach at heart. You measure yourself by how good your team becomes. You run the practice on trust, respect, discipline, and accountability.

CLIMBS Culture Code

At Mach7, our culture is rooted in CLIMBS, a mindset that guides how we show up, collaborate, and grow each day. More than just a set of values, CLIMBS represents the standard we hold ourselves to and the way we approach our work, our teams, and our impact.

C Customer First Every decision starts with the customer’s perspective. Success = customer outcomes and satisfaction.

L Learn & Grow Curiosity keeps us climbing. We embrace continuous learning, share knowledge freely, and invest in each other’s development.

I Innovate for Impact We value meaningful, outcome-driven innovation over activity. We challenge the status quo and align behind real customer benefit.

M Minimize Complexity & Move As complex as needed but no more . Agility beats bureaucracy. We movefast and stay focused on what matters.

B Build Good Sh*t (Yes, intentionally memorable.) Extreme ownership, craftsmanship, and pride in high-quality work.

S Everyone Sells Not just Sales - Engineering, Product, Support, Finance, IT. We align behind commercial success to enable company success

Mach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law.

AboutMach7

Mach7 Technologies helps healthcareorganizations bring all their medical images together in one place so they canbe easily accessed, shared, and used to support patient care. Our enterpriseimaging solutions, including a vendor-neutral archive (VNA), enterprise PACS,the eUnity enterprise diagnostic viewer, and teleradiology workflows,consolidate imaging from across the enterprise into a single, accessible sourceof truth. Built on open standards, including DICOM and a configurable HL7engine, and free from proprietary data lock-in, our technology lets providersstore, view, and share images on their own terms. The result is a simpler, moreconnected imaging environment that puts data ownership back where it belongs:with the people delivering care. Your data, your infrastructure, your choice.

• Integrate AI into daily work - leverageAI tools to enhance efficiency, elevate quality, and support smarter, fasterdecision-making.
  
• Apply critical human judgment to AI output - review, validate, and take full accountability for AI-assistedwork, ensuring accuracy and reliability.
  
• Continuously improve through AI - proactively identify opportunities to optimize processes,rethink workflows, and challenge existing approaches rather than maintainingthe status quo.
  
• Use AI responsibly and ethically - safeguard sensitive information, adhere to company guidelines,and actively identify risks such as bias, inaccuracies, or misuse.
  

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