Regional Director of Operations

Who Are We:

RAM Hotels is a dynamic, thriving, innovative hotelmanagement company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitalitysector, operating some of the most well-known, upper-midscale brands in keymarkets throughout Alabama and Georgia. RAM Hotels currently has 26 Open &Operating Hotels, with 4 currently Under Construction and +10 in theDevelopment Pipeline. The RAM portfolio consists of multiple, highly recognizable,top tier lodging brands such has Hampton, Hilton Garden Inn, Home2Suites, TRUby Hilton, Courtyard, TownePlace Suites, Fairfield, Candlewood Suites andHoliday Inn Express with additional Lifestyle brands like AC and Autographunder construction.

Summary:

We are currently gearing up for a period of rapid, stable,and sustainable growth while we continue with our laser-like focus on drivingbest in class operating performance throughout our existing portfolio. The RDO is responsible for overall property results to include the developmentand successful execution of strategies that will support, strengthen, and growall Hotel and Food & Beverage Operations. The Regional Director directlyoversees the General Managers within their region, as well as indirectlysupervising the property level Management and Hourly Team Members to ensure allstaff are aligned in their efforts to successfully meet and exceed thestrategic goals of their individual hotel, region, and RAM Hotels overall.

Core Duties, Functions & Responsibilities:

• To ensure Clear Communication + Aligned Expectations =Superior Results, we are asking our RDO’s to focustheir time, effort, energy, and passion on the following priority areas.
• The Regional Director of Operations will providemulti-unit leadership, focusing on Team Member Engagement, Guest Satisfaction,Product Quality embracing the concept that when delivered properly, will leadto strong Profitability and Owner Satisfaction.
• Acting as a Direct Supervisor to GeneralManagers, the RDO will provide support and resources, both in person andremotely.
• Oversight of all financial aspects of each hotelin portfolio: P&L review, Forecasting, Recommendations on Cap-Ex andBudgeting. Participate in revenue calls and assist GM’s in providing feedbackbased on their property’s needs.
• Ensures Operational Excellence for all hotels inportfolio by providing support, critique and guidance to hotels falling shortof brand standards and/or company expectations.
• Ensure brand QA Compliance/Performance andapproving action plans generated by hotel and above-property support, via theRAMPP and other available tools/resources.
• Serves as a liaison between hotel GeneralManager and various RAM Corporate Support Team Discipline Experts, includingbut not limited to, Sales, Marketing, Talent Management, Learning &Development, Public Relations, Revenue Management, Facilities Management,Renovation Oversight and Owner Relations.
• Acts as role model and provides ongoing guidance& support of RAM Company Culture to include but not limited to Vision,Mission, Core Values and Operating Philosophy.
• Assists with the Selection, Training andDevelopment of Property Leadership Team Members; regularly identifying highpotential, future leaders ready to grow their career with RAM.
• Guides, Develops and Successfully ImplementsPolicies, Procedure and Systems to improve Business Operations to includesharing with operational leaders the RAM philosophies on Labor Management,Purchasing and Direct Sales Activities
• Evaluates with the GM the inventories of theproperty to include perishable as well as non-perishable items.
• Stay aware of market changes as they relate towages, new business and new developments within assigned market/region.

Emotional Intelligence

• Emotionally competent; able to effectivelymanage disruptive emotions and impulses; able to stay composed, positive, andunflappable even in trying moments while thinking clearly and remaining focusedunder pressure.
• Possesses the ability to communicate with clearexpectations the desired result that allows all stakeholders the opportunity tofeel their voice has been heard and following through with the outcome.
• Regularly Engage with Team Members, Guests andClients in Professional Conversations and Genuine Praise and Recognition.
• Capable of promoting the company and its hotelsby demonstrating a high level of positive attitude and energy in the service ofits Team Members and Guests.
• Ability to Anticipate the needs of Self andother Team Members
• Embraces and Appreciates the Value of Diversityand the benefits of a Multicultural Environment

Skills & Physical Requirements

• To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the experience, knowledge, skill, and/orability required. Reasonable accommodation will be made to enable individualswith disabilities to perform the essential functions.
• Excellent communication skills (written andverbal). Ability to present information in a professional manner, that is easyfor individuals to understand and comprehend.
• Ability to interact effectively with all levelsof personnel.
• High level of proficiency in employee relations,influence management, leadership, organization development, time management andchange management.
• Strong coaching, counseling, listening,facilitation, negotiation, advocacy, and networking skills.
• Must possess excellent analytical, proactiveproblem solving, and customer service skills.
• Demonstrate high integrity and sound businessjudgment, team orientation, goal orientation, with high personal productivityskills.
• Strong organizational skills to be able tocoordinate schedules to meet required deadlines.
• Ability to handle multiple tasks, projects andadapt to changes in procedures & processes.
• Capable of working independently as well as in ateam-oriented atmosphere.
• Ability to understand Basic General AccountingProcedures to include, profit and loss statements, budgets, accountsreceivable, accounts payable, payroll, bank deposits, and inventories, andspreadsheeting.
• Must be Self-motivated and demonstrate awillingness to take initiative to improve operations at properties withinassigned area/region.
• Ability to travel 60-75% of the time.