East Coast Product Support Specialist — AI-Driven CSAT
Vitalize
Vitalize is seeking a Product Support Specialist to expand East Coast coverage and scale our support operations. You will own complex escalations, partner with Engineering, Product, and Operations, and drive CSAT and FRT improvements while shaping self-service documentation. You will analyze trends, create actionable insights, and help implement an AI-augmented support strategy to boost efficiency and product quality. #J-18808-Ljbffr Vitalize
$130k - $230k
...B2B Product Specialist, Personal Work Solutions (PWS) Logitech is the sweet spot for people who... ...Enterprise Customers, playing a primary support role to the Account Manager through... ...Resellers and Distribution) ~ Results-driven and committed to creating new opportunities...SuggestedFlexible hours$90k - $100k
...Enterprise Data Security Platform, data-driven enterprises can secure critical... ...Odaseva’s integrated suite of security products features Zero Trust architecture and real... ...ecosystem. Your Role We’re seeking a Tier 2 Support Specialist to join our Super Awesome Support team....SuggestedCasual workWork at officeWorldwideFlexible hours- Anthropic in New York seeks a Product Support Specialist to deliver safe, reliable AI by responding to user needs, investigating issues, and tracking feedback. You’ll close gaps in team knowledge, provide high-touch support to strategic customers, and scale support across...SuggestedFlexible hours
- ...IT Support SpecialistAs an IT Support Specialist in New York, you'll be the hands-on... ...communication when appropriate.AI-Assisted... ...shipments to East Coast teammates, repair and... ...structured, hypothesis-driven approach; strong... ...We are proud of the products we produce. We continuously...SuggestedFull timeWork at officeImmediate startRemote workRelocationMonday to ThursdayFlexible hours
$60k - $90k
...About The Role We're looking for a Support Specialist to join our growing Product Operations & Support team. This... ...our product offerings — including AI chatbots and new Portal features —... ...support metrics (e.g., SLA compliance, CSAT, AHT, FCR) Independently investigate...SuggestedFull timePart timeWork experience placementWork at officeLocal areaRelocation$125k - $175k
...We help brands run performance-driven creator programs while... ...dedicated analytics partner to Product, Engineering, and Design. This... ...is meant to explain. You use AI to multiply your output without... ...City, but open to remote on the East Coast.The work in this role directly...Work experience placementWork at officeImmediate startRemote workFlexible hours$131.04k - $210k
...reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial... ...AI systems. About The Role As a Product Support Specialist, you’ll be at the front lines of safely... ...meeting core support metrics targets (e.g. CSAT, SLA, etc.) Possess strong user empathy...Contract workWork at officeVisa sponsorshipFlexible hours- ...are looking to hire in all departments as we scale. Client Support Specialist As a Product Support Specialist , you will be a key liaison between... ...mentality and are excited to become a product expert. Are a driven, positive, and proactive problem‑solver with the ability...Full timeWork at officeRelocation
$131.04k - $210k
...reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial... ...AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely... ...situations while hitting core support metrics (CSAT, SLA, and the like) Strong user empathy...Contract workVisa sponsorship- ...Get AI-powered advice on this job and more exclusive... ...in the family of Penta products is STRUXI Labor Cost... ...Cost Management Product Specialist you’ll be the primary... ...STRUXI via help center support ticket. Schedule and conduct... ...requests. Provide data-driven insights and recommend...Full timeRemote workFlexible hours
$24 - $26 per hour
...consuming venous draw. Since then, our products have been used in pharmaceutical clinical... ...looking for a detail-oriented Product Support Specialist to handle customer and patient... ...leave policy We have a strong healthcare-driven mission, and your guidance and efforts...Work at office- A leading financial services company is seeking a Senior Product Associate to enhance products in Wealth Management. This role involves product development, user research, and collaboration across teams to innovate and improve offerings. Ideal candidates will have at least...
- MarketAxess is seeking a Product Associate to join its core trading product team. You will partner with the Product Manager to define features, approve stories, manage the backlog, and communicate across stakeholders to deliver high-quality products. You’ll become a subject...
- Job SummaryTo gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions...Full timeLocal areaRemote work
$200k - $260k
...technology infrastructure that supports the convergence of... ...Department of Labor As a technology-driven organization, we value individuals... ...technologies, including AI, to improve efficiency, enhance... ...an experienced Digital Assets Product Specialist to support the continued...Full timeWork at officeImmediate startFlexible hours- ...the user workflow and train staff to support and sell the product. What You’ll Be Doing: Product Strategy... ...organization, gaining alignment through data‑driven storytelling and logical persuasion at... ..., and utilization levers. Leverage AI and productivity tools (e.g., Copilot,...Contract workTemporary workWork experience placementRemote work
$40 per hour
A leading information services company is seeking a Product Support Associate Contractor to provide exceptional technical support for their Accounting CS software. Responsibilities include handling customer inquiries, troubleshooting technical issues, and collaborating...For contractorsRemote work$75k - $80k
...Product Support Specialist Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients...Remote workWorldwide- ...Quiet Capital in New York is seeking a motivated Client Support Specialist who will be the key liaison between clients and the product team. You will respond to client inquiries, resolve issues, and support user experience improvement initiatives. The ideal candidate...Immediate start
- ...fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity... .... Hear from our employees directly on our Glassdoor page! Product Support Specialist @ Clay Our customers, ranging from enterprises to startups and...
- ...escalate incidents according to standard operating procedures. Provide first-level support for both external and internal customers, identifying issues that need attention from Engineering or product teams. Interact with team members, management, internal departments, and...
$260k - $370k
...The Role We are seeking a Senior Product Support Specialist to own the knowledge architecture and quality infrastructure behind our Ads Support AI agent. This is a high-impact individual contributor role for someone who has deep Ad Tech support experience and wants to...Hourly payFull timeImmediate startFlexible hours$70k - $80k
...Get AI-powered advice on this job and more exclusive features. This range is provided by Liquid Barcodes. Your actual pay... ...exciting scale‑up journey and expanding our US team with a Product Support Specialist who will play a key role in supporting our product operations...Work experience placementRemote work- Obsidian Security is redefining how technical support is delivered by leveraging agentic AI and automation to drastically reduce human effort. The role focuses... ...the support operating model, building data-driven knowledge and telemetry, and delivering self-service capabilities...
$106k - $162.5k
Lyra Health, Inc is looking for a full-time Clinical Product Specialist who is passionate about applying technology to improve mental health... .... In this role, you will engage in clinical research, support AI-driven tools, and collaborate with cross-functional teams to...Full time- Archlabs.com is seeking a Client Support Specialist to play a pivotal role in delivering a seamless client experience in New York City. You will tackle user inquiries, resolve problems, and collaborate with teams to enhance user satisfaction. This opportunity is ideal...Work at office
- Hitachi Construction Equipment is seeking a Strategic Accounts Machine Product Support Specialist who will report to the Manager of Technical Support. The role combines customer service with account management, assisting customers with day-to-day inquiries and troubleshooting...Remote job
- Tasso, a Seattle-based health-tech startup, seeks a detail-oriented Product Support Specialist to manage customer and patient inquiries, account setup, data entry, and file transfers for the Customer Service team. The role reports to the Director of Customer Service and...
$104k - $131k
...time data set and embedded AI, Ridgeline helps firms... ...or risk. IT Automation & Support Engineer San Ramon, CA; Reno... ...weighted toward the West Coast, with room to grow on the East Coast. Wherever you sit, the... ...make a true impact on the product. In addition to the base...Work at officeLocal areaImmediate start$90k - $120k
New York, New YorkProduct (NYC) - AI /Full Time /HybridABOUT US: Founded in 2020, Regal... ...and ready to take action. Power better support, sales and operations - with way less... ...that all of us will speak to.The AI Agent Product Specialist role starts with two weeks of intensive...Full timeWork experience placementInternshipWork at officeImmediate start
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