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AI-Driven Customer Support Lead

Obsidian

Obsidian Security is redefining how technical support is delivered by leveraging agentic AI and automation to drastically reduce human effort. The role focuses on re-architecting the support operating model, building data-driven knowledge and telemetry, and delivering self-service capabilities across the lifecycle. You will lead a small, skilled team to scale support while maintaining high standards. The ideal candidate brings a strong systems orientation, practical experience with APIs, data #J-18808-Ljbffr Obsidian

Vacancy posted 3 days ago
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