AI-Driven Customer Support Lead
Obsidian
Obsidian Security is redefining how technical support is delivered by leveraging agentic AI and automation to drastically reduce human effort. The role focuses on re-architecting the support operating model, building data-driven knowledge and telemetry, and delivering self-service capabilities across the lifecycle. You will lead a small, skilled team to scale support while maintaining high standards. The ideal candidate brings a strong systems orientation, practical experience with APIs, data #J-18808-Ljbffr Obsidian
$121k - $151k
...HR issues. We’re data-driven and never stop iterating... ...you’d like to work in a supportive, entrepreneurial... ...right in.The Opportunity Customer expectations are evolving... ...customers want instant, AI-powered self-service. Others... ...Support Solutions Lead, you'll partner closely...SuggestedCasual workWork at officeLocal area- Novanta Inc. is seeking a Customer Care Supervisor in New York to lead a team of Customer Care Representatives supporting life sciences, medical, imaging, and automation applications... ..., and talent development, leveraging AI-enabled tools to boost #J-18808-Ljbffr Novanta...Suggested
- ..., regulated market with real customer pain, real enterprise demand,... ...States. We are looking for highly driven, AI-pilled engineers to join us... ...Visa. He then stayed on to lead Visa’s strategy across... ...Role Ficus is hiring a Customer Support Lead to build and shape our customer...SuggestedContract workWork at officeFlexible hours
- United States Digital Space LLC is hiring a Support Systems Lead in Foster City, CA. You will own the Zendesk stack, automation, and the infrastructure enabling self-service and AI-driven support as the product scales. You will partner with Engineering to define requirements...Suggested
$85k - $120k
New York, New York100% RemoteFull Time$80k - $120kJob Title: Customer Support LeadLocation: 100% RemoteOur client is a high-growth health and... ...toxicities and build lasting physical resilience.As Customer Support Lead, you will take complete ownership of the company’s customer...SuggestedRemote work- ...Customer Support Lead Full-time Remote Remote, US We are looking for a Customer Support Lead with 4-8 years of experience to own and build the... ...customer support infrastructure - from tooling setup (Intercom, AI deflection) to playbooks, macros, and workflows - turning a...Full timeWork experience placementRemote work
- Umbrella BPO is seeking a Customer Support Team Lead in the United States. This role involves supervising a team of customer support specialists, handling escalated customer inquiries professionally, and driving process improvements. Candidates should have at least 3 years...
- Etsy is seeking a Customer Support Partner Enablement Manager to lead training strategy across its global outsourced partner network. You will focus on high-level enablement strategy, launch readiness, and quality standards, coordinating with internal teams to ensure consistent...
- ...digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product... ..., fix mistakes fast Speed + judgment: You ship constantly AI-first: If it can be automated, you automate it In-office energy...Work at office
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- MaziCTools is seeking a Freelance Sr. Executive for Customer Support in the United States. In this role, you will manage inbound chats and address customer needs efficiently while ensuring high satisfaction standards. The ideal candidate has at least 3 years of customer...FreelanceNight shiftWeekend work
- Mercury is seeking an Operations Readiness Program Manager to operationalize and continuously improve the systems that keep Customer Support aligned through change. You’ll partner across Support, Product, Risk, Engineering, and Enablement to drive readiness planning, tooling...
$110k - $180k
Healthcare AI Deployment & Customer Expansion Lead Company: HireNow Staffing (Direct Placement Partner) HireNow Snapshot HireNow Staffing is actively... ...post-sale relationship owner across customer success, support, implementation, and account management. Develop deep...Full timeContract workVisa sponsorship- Harvey, a leading AI-powered legal and professional services platform, is seeking an Enterprise Customer Success Manager in New York. You will guide top enterprise clients and law firms through their Harvey journey, embedding the platform into processes and workflows for...
- Code and Theory, a digital-first creative agency, seeks a Director, Client Delivery to lead The Machine implementation portfolio—from budget and scoping through onboarding, delivery, and ongoing account health. You will oversee the Implementation team, ensure timelines...
- ...dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus... ...satisfaction through effective team leadership and AI-driven tools. The ideal candidate has proven success in scaling support...
- Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4-6 agents reporting to the VP of Customer Experience. The shift is 12 AM-8 AM EST with weekend coverage, and training hours will follow during standard business hours...Remote workShift workNight shiftWeekend work
- J. Jill is seeking a passionate Sales Lead to enhance the customer experience in their New York store. In this role, you will foster strong customer relationships, support team development, and ensure store performance aligns with sales targets. The ideal candidate will...
- ...Senior Support Lead Capital markets are undergoing a fundamental shift. Assets that live... ...rather than erode. This gives our Head of Customer Success the room to focus on strategy and... ...innovation moves fast Join a mission-driven team focused on access, openness, and...Full timeLive inWork from homeMonday to ThursdayShift work
- ...Assume operational ownership of AI solutions following deployment... ...teams Establish and maintain support processes, documentation,... ...reviews, and risk assessments Lead AI engineers provided through... ...learning, analytics, or data-driven solutions Strong understanding...Work at officeLocal areaAfternoon shift3 days per week
- ...Technologies, Inc. Senior Integrated Logistics Support Lead Looking for a career where hard work is... ...-owned IT company serving multiple DoD customers in support of America's warfighters, is... ...have proven experience in a technology-driven program or project supporting the US...Relocation
- ...and scale Brex Travel, the integrated travel experience. You will lead discovery, booking, trip organization, and payments, interfacing... ...Partnerships, and GTM to drive adoption and bookings. You’ll apply AI to reduce traveler and administrator effort, align cross-...
- KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to architect a data-driven and AI-enabled revenue engine. This role bridges Customer Success... ...is predictable, scalable, and resilient. You will lead automation initiatives and governance across the CS...
$99.5k - $214.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...career at the company leading workforce transformation... ...customers navigate AI-driven transformation by... ...benefits and resources support you to find balance and...Full time$230k - $260k
...AreNotion is the collaborative AI workspace where teams... ...(our employees) are customer zero in bringing this... ...:The CX Strategy & Ops Lead is responsible for... ...executing the customer support strategy to ensure that... ...analyze data and make data-driven syntheses, diagnose and...Local area$140k - $170k
...Technical Support Manager New York City, NY We are looking... ...skilled, self-motivated, customer-focused manager to lead a team of high energy Support... ...expert. We are a data driven group and expect you to become... ...benefits package. Sigma is the AI Apps and agentic analytics...Full timeWork experience placementWork at officeFlexible hours- ...seeking an Account Executive to own the full sales cycle for our AI-driven commercial real estate platform. This remote role operates during US business hours and focuses on acquiring net-new customers, collaborating with Product, Customer Success, and Marketing to articulate...Remote job
- ...Electric (WLE), a subsidiary of Willdan, is seeking a Buildings Support Lead.The Buildings Support Lead directs the team that supports... ...partners outside direct reporting lines.Commitment to equity-driven service delivery and community-centered outcomes.Preferred QualificationsBackground...For subcontractorWork at officeLocal area
- Application Support Technology Lead Analyst - Vice President Job Req Id: 2697116... ...observability tooling, evolving AI/ML capabilities, and... ...environments (ECS, Kubernetes). Customize shared dashboards and... ...observability trends, including AI/ML‑driven insights, anomaly detection,...
$321.4k - $400k
...Uniphore is one of the largest B2B AI-native companies—decades-... ...the enterprise that impacts the customer. We deliver the only... ...new — ideal for a commercially driven sales leader who thrives at the... ...other paid leave policies to support employees through all phases of...Full time
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