AI-Driven Customer Support Lead
Obsidian
Obsidian Security is redefining how technical support is delivered by leveraging agentic AI and automation to drastically reduce human effort. The role focuses on re-architecting the support operating model, building data-driven knowledge and telemetry, and delivering self-service capabilities across the lifecycle. You will lead a small, skilled team to scale support while maintaining high standards. The ideal candidate brings a strong systems orientation, practical experience with APIs, data #J-18808-Ljbffr Obsidian
- ...pioneering B2B SaaS provider is looking for a Manager, Customer Onboarding to lead customer journeys from discovery to launch. The... ...technical fluency. Join a team that values collaboration and innovation, while helping mission-driven organizations thrive. #J-18808-Ljbffr Betty:AISuggestedRemote job
- ...and product experience. Role Overview We're looking for a Customer Support Lead to build and run Fun's end‑user support function from the ground... ...resolution and compliance operations to trust & safety and AI‑driven automation. The ideal candidate has built a CX or support...SuggestedLive inWork from homeMonday to ThursdayShift work
- ...We\'re a small team building fast, and we\'re looking for a Customer Support Lead to own the customer experience. You\'ll build Trove\'s... ...and hold up as the company scales. Responsibilities Build AI-driven automations that resolve issues before they ever reach a person...SuggestedWork at officeFlexible hours3 days per week
- ...relationships. The ideal candidate will bring over 5 years of experience in customer success, a solid understanding of the legal tech landscape, and the ability to provide insights and data-driven recommendations. Generous benefits and a collaborative work environment...Suggested
- Prove AI in New York City is seeking a customer discovery-focused team member to engage potential partners and customers, uncover real problems, and guide early conversations. This role values hands-on pilots and close collaboration with engineers and product teams. You...Suggested
- ...Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools... ...reflects the company’s commitment to hiring and supporting active‑duty and veteran employees. Responsibilities As a Customer Support Lead, you will manage multi‑tier service desk...Contract workFor contractorsWork at office
- ...Customer Support Lead Full-time Remote Remote, US We are looking for a Customer Support Lead with 4-8 years of experience... ...customer support infrastructure - from tooling setup (Intercom, AI deflection) to playbooks, macros, and workflows - turning a...Full timeWork experience placementRemote work
- ...digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product... ..., fix mistakes fast Speed + judgment: You ship constantly AI-first: If it can be automated, you automate it In-office energy...Work at office
- AxisCare seeks a Customer Support Manager to lead a team of 8-10 specialists and partner with Product and Engineering to drive continuous improvement in a fast-growing SaaS home care environment. The role emphasizes customer experience, KPI ownership, talent development...Remote job
- Coberon Chronos is seeking a Global Customer Success & Support Lead in the medical devices space. The role focuses on building a high‑performing, international team and delivering exceptional service to healthcare clients worldwide. You will drive the global CS strategy...Worldwide
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
$60k - $80k
A leading customer support provider is seeking a Customer Support Manager to lead a remote team across the United States. This role involves managing daily operations, developing team members, and ensuring top-notch customer service. With 5+ years of customer support experience...Remote job- MAP SSG is seeking a Customer Support Lead for its consumer health platform, building member-support from the ground up. This high-agency role partners... ..., playbooks and workflows, configure Intercom, and design AI-assisted deflection while maintaining warm, clear member...Remote job
$25 - $30 per hour
A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates...Remote job- Rocket Money is seeking a Team Leader, Operations - Customer Support for a remote US-based role. You will coach a team of Operations Associates, monitor performance, and drive process improvements to deliver exceptional member experiences. You’ll develop product expertise...Remote job
- ...Customer Ai Strategy & Success Lead Enterprise At Arya Health, we're building a digital workforce for healthcare - intelligent agents that automate... ...to workflow diagram. ~ Proven experience with data-driven storytelling and operational ROI measurement. ~ Strong...
- Clark is building the trust infrastructure for the AI economy and starting with audit and accounting workflows where reliability, accuracy... ..., and security are as important as productivity. The Head of Customer Success will own Clark’s live customer base and lay the...
$132k - $163k
...love. With proprietary AI built on over a decade... ...minutes. At Hover, we’re driven by curiosity, purpose,... ...to serving our customers, communities, and each... ...excellence. Backed by leading investors like Google Ventures... ...team handles thousands of support conversations per week...Full timeFor contractorsWork at officeLocal areaFlexible hours$132.3k - $170k
A leading healthcare marketplace is hiring an AI Support Operations Manager in New York. This pivotal role involves using AI to create efficient support experiences, manage workflows, and improve customer satisfaction. Candidates should have 5-7 years of experience, including...Flexible hours- PIMCO is seeking a Head of Product for Client Reporting to drive the vision and execution of a cloud-native, AI-first reporting platform. You will collaborate with Account Managers, Fund Product Teams, and Portfolio Management to understand client needs and deliver an...
- ...dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus... ...satisfaction through effective team leadership and AI-driven tools. The ideal candidate has proven success in scaling support...
$85k - $112.5k
...Support Engagement Lead New York City At Braze, we have found our people.... ...our culture. If you are driven to solve exhilarating challenges... ...service experience to customers. The Support Engagement Lead... ...marketers to combine and activate AI agents, models, and features...Contract workWork at officeFlexible hours- J. Jill is seeking a passionate Sales Lead to enhance the customer experience in their New York store. In this role, you will foster strong customer relationships, support team development, and ensure store performance aligns with sales targets. The ideal candidate will...
- ...Customer Success Lead Liftoff is a hiring and networking platform that enables... ...networks. Liftoff combines AI and human insight to help... ...a Customer Success Lead to support hiring managers using Liftoff... ...1 They'll be joining a driven, experienced, and incredibly...
$99.5k - $214.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...career at the company leading workforce transformation... ...customers navigate AI-driven transformation by... ...benefits and resources support you to find balance and...Full time- Halo Hospitality is seeking a Customer Service Manager to lead our customer service team, maximize automation of guest communications, and elevate the guest experience with AI tools like Claude/Cowork and Trellis. You will design, test, and refine automations, own escalations...Remote job
- ...and scale Brex Travel, the integrated travel experience. You will lead discovery, booking, trip organization, and payments, interfacing... ...Partnerships, and GTM to drive adoption and bookings. You’ll apply AI to reduce traveler and administrator effort, align cross-...
- ...Senior Manager, Client Success to lead our SMB and Mid-Market strategy.... ...processes. You will champion AI and automation to streamline operations, improve customer outcomes, and maintain strong unit... ...people leadership and data-driven decision making. #J-18808-Ljbffr...
- ...Recruitment is seeking an experienced Director of Customer Experience to own the full customer... ...CEO, you will unify Customer Success and Support, build scalable processes, and partner... ...Sales to shape the roadmap while delivering AI-powered outcomes and measurable health...
- Regrello is seeking an Enterprise Customer Success Manager to lead the success of large customers and streamline their adoption of AI-driven technology. You’ll manage onboarding and training while collaborating cross-functionally to ensure customer satisfaction. With a...Remote job
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