AI-Driven Customer Support Lead
Obsidian
Obsidian Security is redefining how technical support is delivered by leveraging agentic AI and automation to drastically reduce human effort. The role focuses on re-architecting the support operating model, building data-driven knowledge and telemetry, and delivering self-service capabilities across the lifecycle. You will lead a small, skilled team to scale support while maintaining high standards. The ideal candidate brings a strong systems orientation, practical experience with APIs, data #J-18808-Ljbffr Obsidian
$95k - $115k
Instrumentl is seeking a Customer Support & Operations Team Lead to enhance our support experience for nonprofits... ...ticket response times, leveraging AI for better efficiency, and collaborating... ..., and a chance to work with mission-driven organizations. Ready to make a real...Suggested- ...pioneering B2B SaaS provider is looking for a Manager, Customer Onboarding to lead customer journeys from discovery to launch. The... ...technical fluency. Join a team that values collaboration and innovation, while helping mission-driven organizations thrive. #J-18808-Ljbffr Betty:AISuggestedRemote job
$121k - $151k
...HR issues. We’re data-driven and never stop iterating... ...you’d like to work in a supportive, entrepreneurial... ...right in.The Opportunity Customer expectations are evolving... ...customers want instant, AI-powered self-service. Others... ...Support Solutions Lead, you'll partner closely...SuggestedCasual workWork at office- Bask Health is a telehealth platform seeking a Customer Success leader to own the full lifecycle, from onboarding to renewal, building strong... ...and partners. In this fast-paced startup, you will apply AI-first approaches, draft communications with LLMs, validate outputs...Suggested
- Clio, a global leader in legal AI technology, seeks a Vice President of Global Customer Support to define and lead the multi-year strategy for serving customers worldwide. You will own end-to-end support for Clio's platform and Clio Work, leading a 150+ person global organization...SuggestedWorldwide
- ...digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product... ..., fix mistakes fast Speed + judgment: You ship constantly AI-first: If it can be automated, you automate it In-office energy...Work at office
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- MAP SSG is seeking a Customer Support Lead for its consumer health platform, building member-support from the ground up. This high-agency role partners... ..., playbooks and workflows, configure Intercom, and design AI-assisted deflection while maintaining warm, clear member...Remote job
- Coberon Chronos is seeking a Global Customer Success & Support Lead in the medical devices space. The role focuses on building a high‑performing, international team and delivering exceptional service to healthcare clients worldwide. You will drive the global CS strategy...Worldwide
- Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools... ...reflects the company’s commitment to hiring and supporting active‑duty and veteran employees. Responsibilities As a Customer Support Lead, you will manage multi‑tier service desk...Contract workFor contractorsWork at office
$115k - $140k
Skydio is the leading US drone company and the world leader... ...excellence, and customer obsession to empower a... ...an experienced customer support & field operational leader... ...log analysis tools to AI LLMs, this team prides... ...scenarios is a plus Data-driven, which means using an...Remote jobFull timeWork experience placementLocal areaRelocation packageWeekend work- ParentSquare, a Santa Barbara-based company, is seeking a Customer Support Lead to champion customer experience across our support team. You’ll mentor agents, handle escalations, and work with the Customer Support Manager to improve processes while ensuring top-tier service...Remote job
$25 - $30 per hour
A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates...Remote job- Prove is seeking a Senior Director, Global Customer Support to define and execute a worldwide support vision. You will oversee a dual‑shore delivery model with US‑based engineers and offshore partners, driving an agile, scalable, and world‑class customer experience across...Worldwide
- ...Customer Ai Strategy & Success Lead Enterprise At Arya Health, we're building a digital workforce for healthcare - intelligent agents that automate... ...to workflow diagram. ~ Proven experience with data-driven storytelling and operational ROI measurement. ~ Strong...
$110k - $180k
...Job Description Job Description Healthcare AI Deployment & Customer Expansion Lead Company: HireNow Staffing (Direct Placement Partner) HireNow... ...post-sale relationship owner across customer success, support, implementation, and account management. Develop deep...Full timeContract workVisa sponsorship- Moody's is seeking a Customer Success professional to drive value within the Insurance Engagement team, delivering tailored solutions and ensuring clients realize maximum value from Moody's offerings. You will design solutions from in-depth product knowledge and act as...
- Asper.ai, a Fractal Company, is an AI-powered growth platform for leading consumer goods brands. We help customers optimize investments, forecast accuracy, and planning cycles with AI-driven decision support. We seek a Customer Success leader to drive end-to-end client...
- ...marketing platform ecosystem, including Vision, ApplyAnywhere, Jamyr and add-ons. You will lead strategic client relationships, drive software sales, and shape campaigns with data-driven insights. The role blends consulting, analytics and sales, requiring 5+ years in...Remote job
$110k - $140k
...Role Summary We're hiring a Customer Support Team Manager to lead and scale our Support function while ensuring... .... This role is ideal for a metrics-driven, decisive, pragmatic operator who... ...About Topline Pro We're building an AI-powered Shopify for service...Local area- ...dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus... ...satisfaction through effective team leadership and AI-driven tools. The ideal candidate has proven success in scaling support...
- J. Jill is seeking a passionate Sales Lead to enhance the customer experience in their New York store. In this role, you will foster strong customer relationships, support team development, and ensure store performance aligns with sales targets. The ideal candidate will...
- Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4-6 agents reporting to the VP of Customer Experience. The shift is 12 AM-8 AM EST with weekend coverage, and training hours will follow during standard business hours...Remote workShift workNight shiftWeekend work
- ...Manager to own product delivery from discovery to launch. You will lead cross-functional teams, run discovery workshops, and partner with... ...translate complex business needs into high-impact software in an AI-first environment. With a focus on MVPs, agile delivery, and...Remote job
- ...is seeking a Client Services Director to own senior pharma/biotech client relationships, lead the team, and drive growth for a fast-scaling health comms agency. The role blends AI-enabled MedComm delivery with strategic leadership across Medical Affairs, Publications,...
- Vim in NYC is seeking a seasoned technical support leader to scale our value-based care platform within EHR workflows. You will lead a team of specialists serving providers, health... ...triage to resolution. The role emphasizes AI-native operations, cross-functional collaboration...
- ...Technologies, Inc. Senior Integrated Logistics Support Lead Looking for a career where hard work is... ...-owned IT company serving multiple DoD customers in support of America's warfighters, is... ...have proven experience in a technology-driven program or project supporting the US...Relocation
- Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success and data-management solutions. You will mentor engineers, handle escalations, and drive best-in-class support processes while partnering with customers to achieve...Remote job
- ...and scale Brex Travel, the integrated travel experience. You will lead discovery, booking, trip organization, and payments, interfacing... ...Partnerships, and GTM to drive adoption and bookings. You’ll apply AI to reduce traveler and administrator effort, align cross-...
- Regrello is seeking an Enterprise Customer Success Manager to lead the success of large customers and streamline their adoption of AI-driven technology. You’ll manage onboarding and training while collaborating cross-functionally to ensure customer satisfaction. With a...Remote job
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