Customer Care Team Lead - AI-Driven Support
Novanta Inc.
Novanta Inc. is seeking a Customer Care Supervisor in New York to lead a team of Customer Care Representatives supporting life sciences, medical, imaging, and automation applications. You will drive order management, issue resolution, and service excellence across the customer lifecycle, collaborating with Sales, Operations, Engineering, and Supply Chain. You're a hands-on leader who fosters accountability, continuous improvement, and talent development, leveraging AI-enabled tools to boost #J-18808-Ljbffr Novanta Inc.
- ...Security is redefining how technical support is delivered by leveraging agentic AI and automation to drastically... ...operating model, building data-driven knowledge and telemetry, and... ...across the lifecycle. You will lead a small, skilled team to scale support while...Suggested
$99.5k - $214.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together.... ...at the company leading workforce... ...customers navigate AI-driven transformation by aligning... ...with internal teams—including Core AEs,... ...and resources support you to find balance...SuggestedFull time$321.4k - $400k
...one of the largest B2B AI-native companies—decades... ...that impacts the customer. We deliver the only multimodal... ...a dedicated overlay team, purpose-built to accelerate... ...for a commercially driven sales leader who... ...paid leave policies to support employees through all phases...SuggestedFull time$110k - $180k
Healthcare AI Deployment & Customer Expansion Lead Company: HireNow Staffing (Direct Placement Partner) HireNow... ...build and lead a small U.S. operations team. Success will be measured heavily... ...relationship owner across customer success, support, implementation, and account...SuggestedFull timeContract workVisa sponsorship$165k
Asper.ai, a Fractal Company, is an AI-powered... ...for the world's leading consumer goods... ...spread across multiple teams, disconnected systems... ...Our solutions help customers continuously... ...scenarios and make data-driven decisions in real time... ...partners, not just support. We help...SuggestedHourly payFull timeLocal area- ...intelligent digital solutions and data-driven innovation across our... ...and deliver greater value to customers and patients. With our global... ...an onsite Customer Service Team Lead to join our team at our facility... ..., monitoring, and supporting the daily workflow of the Account...Temporary workCasual workWork at officeMonday to FridayFlexible hours
- ...You will build a robust pipeline, drive renewal and expansion opportunities, and collaborate with inside sales and product teams to deliver customer value. Travel up to 50% domestically is expected while supporting a remote-first model. #J-18808-Ljbffr RELEX SolutionsRemote jobContract work
- ...digital-first creative agency, seeks a Director, Client Delivery to lead The Machine implementation portfolio—from budget and scoping... ...and ongoing account health. You will oversee the Implementation team, ensure timelines and staffing align with sold scope, and maintain...
$170k - $215k
...experience to a new industry, join our team as we help shape a brighter... ...clients, while building and leading a world-class sourcing... ...Development, and Sourcing Enablement to support the sales process. You will... ...of artificial intelligence (AI) to efficiently accelerate...Full timeTemporary workLocal areaRemote work$208.25k - $354.02k
...differences. We believe that belonging leads to better outcomes and a... ...as the Senior Manager, AI Client Enablement Platform at... ...products for our Global Client teams. This role defines the Enablement... ...to leaders and stakeholders to support informed decisions and organizational...Temporary workLocal areaFlexible hours$18.95 - $27.25 per hour
...in Wynantskill, NY is hiring a Front End Associate to support store operations and customer service at the front end. You will assist customers, process... ...willingness to learn multiple tasks are essential to succeed in this team-driven environment. #J-18808-Ljbffr HannafordHourly payFull time- ...Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position... ...& Dispatch Coordinator to support daily operations for a U.S.-... ...service, dispatch, and field teams to ensure seamless service delivery... ...under pressure. Process‑driven and comfortable working independently...Full timeRemote work
- ...Travel, the integrated travel experience. You will lead discovery, booking, trip organization, and... ...GTM to drive adoption and bookings. You’ll apply AI to reduce traveler and administrator effort, align cross-functional teams, and enhance reliability and volume across the...
$16 per hour
Wall Mart is seeking a Customer Care Resolution Coordinator to work from home, engaging with customers through calls, chats, and emails. The... ...$16.00 per hour with benefits including medical coverage, 401(k), paid time off, and educational support. #J-18808-Ljbffr Wall MartRemote jobHourly payWork from home$121k - $151k
...We work hard and care about our most... ...issues. We’re data-driven and never stop... ...like to work in a supportive, entrepreneurial... ...and in our team.Our ValuesIf this... ...The Opportunity Customer expectations are... ...customers want instant, AI-powered self-... ...Solutions Lead, you'll partner...Casual workWork at officeLocal area- KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to architect a data-driven and AI-enabled revenue engine. This role bridges Customer Success... ...is predictable, scalable, and resilient. You will lead automation initiatives and governance across the CS...
$121.4k - $237.36k
...Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by... ...impact across operations and customer domains, redefining what... ...are able to identify and support AI‑enabled opportunities... ...all fueled by its market leading capabilities in AI, generative...Full timeLocal area- ...Senior Manager, Client Success to lead our SMB and Mid-Market strategy.... ...processes. You will champion AI and automation to streamline operations, improve customer outcomes, and maintain strong unit... ...people leadership and data-driven decision making. #J-18808-Ljbffr...
$200k
...Trunk Tools, we're the leading AI company... ...(Stanford, MIT), our team has delivered software... ...work with all of our customers, including our largest... ...Provide post go-live support to include recurring check... ...a persuasive, results driven customer influencer with...Full timeLive inWork at officeRemote workFlexible hours$169k - $228.6k
...advisor to your customer. You will... ..., which remind team members to seek... ...is dedicated to supporting new members. We... ...mentorship. We care about your career... ...background, be detail driven, and have... ...Aurora, moving AI models from EC2... ...- 10+ years of leading complex, large-...Flexible hours$169k - $228.6k
AWS is seeking a Customer Solutions Manager (CSM) to... ...Services (GFS) team to work with a leading global Tier-1 bank. As... ...including Generative AI, data analytics, and... ...are data and detail driven, and have experience... ...culture. When we feel supported in the workplace and...Work at officeFlexible hoursDay shift$169k - $228.6k
...about turning bold customer visions into... ...sleeves with customer teams to get things... ...(Cloud/AI CoE, communities... ...insight, and genuine care for customers. Our... ...approachesGrowth — We support each other,... ...to leadData-Driven Decisions — We rely... ...qualifications- 5+ years of leading large-scale,...Flexible hours$110k - $140k
Neuberger’s Technology team is seeking a technically... ...highly organized onboarding lead to coordinate new client... ...live and handoff to BAU support. Drive cross‑team... ...checklists, and lead hyper‑care through stabilization.... ...Exposure to generative AI/agentic frameworks and their...Work at officeLocal areaShift work$230k - $260k
...the collaborative AI workspace where teams and agents think... ...our employees) are customer zero in bringing... ...work to life. We care about craft,... ...CX Strategy & Ops Lead is responsible for... ...executing the customer support strategy to... ...data and make data-driven syntheses, diagnose...Local area- ...artificial intelligence (AI), and mobility.... ...in 2014, we apply Customer Experience... ...drive smarter, data-driven performance.... ...Brillio Customer Success team for North America,... ...solutions and ideas and leading by example. Working... ...intelligence (AI) tools to support parts of the hiring...
- ...Customer Success Coordinator Contract This... ...candidate and our team to establish a strong... ...Success Coordinator to support our Sales... ...and PowerPoint, and AI Tools (e.g. ChatGPT... ...BA/BS degree from a leading US or International... ...premium content and data-driven advertising that...Full timeContract workFor contractorsWork at officeLocal area
- ...Customer Success Lead Strella is an AI-powered platform revolutionizing qualitative research... ...working with leading teams in product, marketing and... ...quickly and looking for a driven Customer Success Lead to... ...providing regular feedback. Support their day-to-day account...
- Hazel is seeking a driven, AI-savvy professional to integrate Hazel’s AI into leading consumer brands. You will ensure customers succeed with Hazel, translating requests into clear product features for engineers, and building internal tools for issue diagnosis and performance...
$36.3 - $39.93 per hour
...We work hard and care about our most prized... .... We’re data‑driven and never stop iterating... ...like to work in a supportive, entrepreneurial... ...and in our team. If this sounds like... ...of contact for new customers, owning the end‑to... ...and blockers and lead resolution strategies...Hourly payCasual workLocal area$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago... ..., where you’ll be supported and inspired by a... ...the intersection of AI strategy, go-to-market... ...stakeholders, shaping AI-driven CX transformation... ...Cloud, Capgemini teams, and delivery and business...Permanent employmentFull timeLocal area
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